At Blazesoft, I manage approximately 100 B2C and B2B accounts, working directly with game studio partners to negotiate exclusive releases and features that drive engagement and provider exposure.
I oversee implementation and integration timelines, coordinate with delivery teams and executive stakeholders to resolve blockers, and verify post-implementation data accuracy. I also introduced a 24-hour follow-up process for negative Trustpilot reviews, reversed a declining score, and maintain 85% month-over-month retention.
Previously, I supported enterprise customers at Twilio and NetApp through onboarding, API troubleshooting, technical diagnostics, and live escalation support. I'm a Registered Scrum Master and Product Owner, fluent in English and native in Spanish.
