Open to opportunities

Rejoice Ibemere

@rejoiceibemere

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Customer-focused banking professional with 9+ years in KYC, data entry, teller, and front-desk operations.

Nigeria

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What I'm looking for

I seek a client-facing role in banking or administration where I can use my KYC, data validation, and customer-service skills to improve accuracy, compliance, and operational efficiency.

I am a customer-focused banking and administrative professional with over nine years of hands-on experience in validating customer information, processing transactions, and maintaining regulatory compliance.

My background includes roles as an Account Opening Data Reviewer/Entry Officer, Teller, Front Desk Officer/Admin Assistant, and Customer Relations Representative, where I consistently delivered high accuracy and service efficiency.

Notable achievements include improving record accuracy by 25%, achieving 99% data entry accuracy, reducing compliance error rates by 30%, and contributing to zero regulatory breaches through strict KYC/AML adherence.

I bring strong communication, attention to detail, confidentiality, and a proven ability to resolve issues quickly while supporting administrative workflows and enhancing client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Account Opening Data Reviewer

Current

Union Bank

Jan 2023 - Present (3 years 1 month)

Performed periodic data checks and document reviews to ensure 100% completion of mandatory KYC fields, increasing record accuracy by 25% and reducing compliance errors by 30%.

KYC Data Entry MS Office Data Validation

Teller

Access Bank Plc

Jan 2021 - Dec 2022 (1 year 11 months)

Processed 40+ daily customer transactions with 100% accuracy, maintained compliant transaction records and cut customer wait time by 15% while achieving 120% of monthly cross-selling targets.

Cash Handling Transaction Processing Customer Service Regulatory Compliance Cross Selling Record keeping

Front Desk Officer

Morgnessa Nigeria Limited

Jan 2019 - Dec 2020 (1 year 11 months)

Managed front-desk operations and correspondence during NYSC, delivering timely response letters with 98% accuracy and organizing mail routing with zero delays.

Correspondence Management Scheduling Data Privacy MS Office Mail Routing

Customer Relations Representative

Gozia Pharmaceutical Limited

Jan 2016 - Dec 2017 (1 year 11 months)

Resolved urgent customer complaints with a 95% satisfaction rate, coordinated dispatch operations to boost efficiency by 25%, and maintained high service accuracy across administrative duties.