Open to opportunities

Srikanth Reddy

@srikanthreddy2

Message

I am an IT support specialist skilled in Microsoft 365, Active Directory, and endpoint troubleshooting.

India

Message

What I'm looking for

I seek a hands-on L1/L2 IT support role applying Microsoft 365, Active Directory and endpoint skills, delivering fast user-focused solutions in a collaborative, ITIL-aligned team while growing into deeper system administration and security responsibilities.

I am a motivated IT support specialist with 4+ years of hands-on Service Desk and Desktop Support experience across enterprise, government and retail environments.

I specialize in Microsoft 365 (Exchange, Outlook, SharePoint, Teams), Active Directory, Group Policy and MFA implementation, and I routinely manage accounts, licenses and permissions using Microsoft Admin Center and Entra ID.

I deliver Level 1 and Level 2 support, break/fix diagnostics, imaging and deployments of Windows devices and Zebra handhelds, and I use ServiceNow and Remedy to track incidents, problems and changes. I prioritize rapid, user-focused resolution and clear stakeholder communication.

I hold a Master of Information Technology (Networking) and am pursuing ITIL v4 Foundation; I am ready to contribute immediately in a collaborative, ITIL-aligned team while continuing to deepen my system administration and security expertise.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Westpac

Apr 2024 - Present (1 year 5 months)

Conducted floor checks of workstations, printers and AV/VC equipment and provided Level 1 workstation support while documenting and escalating issues per protocol to maintain user productivity.

Desktop Support Onsite Support Peripheral Configuration Documentation

IT Support Technician

Youngster Co.

Apr 2024 - Nov 2024 (7 months)

Configured new workstations and projector/computer systems, provided technical mentoring to staff and recommended hardware/software to optimize IT resources for NDIS support.

Workstation Configuration User Training NDIS Troubleshooting Hardware Recommendations

Level 2 ICT Support

Rex Technologies

Apr 2023 - Mar 2024 (11 months)

Provided Level 2 support for Microsoft 365, Exchange and SharePoint Online, managed Entra ID accounts and licenses, and resolved complex tickets including MFA resets and mailbox permissions while maintaining device compliance.

Exchange SharePoint Online Entra ID Microsoft Defender MFA Remote Support Ticketing

IT Desktop Support Level 2

Myer

Feb 2023 - Apr 2023 (2 months)

Delivered desktop and application Level 2 support, administered Active Directory and Group Policy, enforced MFA and assisted in device deployments and Microsoft system upgrades.

Active Directory Group Policy MFA Zebra Devices O365 Endpoint Protection Troubleshooting

IT Desktop Support Level 2

Cargill

Jul 2022 - Feb 2023 (7 months)

Provided L1 and L2 support across departments resolving AD, printing, VPN and O365 issues, maintained IT asset records and supported software rollouts and policy updates.

Active Directory VPN O365 Ticketing Asset Management User Training

Break/Fix Support Technician

TAC & WorkSafe

Jan 2022 - Jun 2022 (5 months)

Performed IMAC tasks and hardware diagnostics, supported Windows desktops across departments and logged incidents using ITSM tools following escalation protocols.

IMAC R ITSM Troubleshooting

Receptionist

Kripa Health

Feb 2021 - Dec 2021 (10 months)

Managed front-desk operations, appointment systems and patient records while providing basic computer support to staff and ensuring administrative accuracy.

Data Entry Customer Service