Rei Garces

I'm supporting mission-critical medical systems at DaVita Dialysis, providing on-site hardware maintenance, preventive maintenance, calibration, diagnostics, and component-level repair across multiple facilities.

I maintain auditable repair and safety documentation under FDA and CMS standards, monitor reverse-osmosis water treatment infrastructure, and use precision tools such as multimeters and conductivity meters to verify system reliability.

Previously, I managed identity, onboarding, endpoint support, backups, vulnerabilities, and asset lifecycles as a Tier 1 IT Support Technician at BradyPLUS. At Aspen Dental, I delivered enterprise technical support for more than 800 clinical offices, corporate support centers, and remote personnel using ServiceNow, Cisco Meraki, SolarWinds, Active Directory, Azure, Citrix, and command-line tools.

I've also led permitting and engineering operations for fiber-optic and EV charging infrastructure projects, supervising a 10+ person regional team and improving workflows through AutoCAD reviews, playbooks, QA/QC processes, and team restructuring.