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Samuel SandovalSS
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Samuel Sandoval

@samuelsandoval

I troubleshoot and restore critical healthcare, AV, networked, and computer-connected systems with minimal downtime.

United States
Message

What I'm looking for

I'm seeking a remote Desktop Support or IT Support role where I can apply hands-on troubleshooting, networking, documentation, and end-user support experience while growing in Microsoft 365, Entra ID, Intune, endpoint management, and service-desk workflows.

I've supported critical patient-care equipment at Professional Renovation Services and campus-wide electronic, communication, security, and low-voltage systems at Loma Linda University Medical Center. I diagnose hardware, wiring, connectivity, control-system, and field-device failures using service manuals, wiring diagrams, test equipment, and systematic fault isolation.

Across healthcare and commercial environments, I've installed, terminated, tested, and troubleshot structured cabling, access control, CCTV, nurse call, paging, intercom, fire alarm, AV, and automation systems. I document repairs in computerized work-order systems, verify equipment before return to service, and coordinate with hospital staff, vendors, and technical teams to minimize downtime.

I'm transitioning my 10+ years of hands-on troubleshooting into remote Desktop Support or IT Support, while expanding my knowledge of Microsoft 365, Microsoft Entra ID, Intune, endpoint management, and modern service-desk workflows.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

TE

The Art Institute of California - Inland Empire

Associate of Science, Audio Production

2014 - 2016

Pursued an Associate of Science in Audio Production, focusing on audio engineering and production techniques.

San Bernardino Valley College logoSC

San Bernardino Valley College

Associate of Arts, Liberal Arts

2010 - 2013

Completed associate-level coursework in Liberal Arts, building a foundation in general education and critical thinking.

Tech stack

Software and tools used professionally

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