Open to opportunities

Regine Bendejo

@reginebendejo

Customer Service Representative specializing in high-volume live chat and billing support, focused on fast resolution and customer satisfaction.

Philippines

Message

What I'm looking for

I’m looking for a fast-paced customer support role where I can handle high-volume chats, resolve billing and service issues accurately, and consistently meet KPIs like response time and customer satisfaction—while using strong communication and CRM workflows.

I’m a Customer Service Representative with 2+ years of experience handling high-volume chat support, billing concerns, and customer issue resolution in a fast-paced BPO environment. I manage 50+ daily customer interactions while maintaining strong response time and customer satisfaction, and I’m focused on accuracy when processing orders and account updates.

I resolve billing, accounts, and service issues with strong attention to detail, and I keep detailed records of customer interactions to support tracking and reporting. I work confidently with Google Workspace, CRM tools like Shopify, Zendesk, and Gorgias, and AI tools such as ChatGPT, and I’m currently learning Trello/Asana to strengthen how I manage tasks and escalations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

IQOR Davao

Jan 2024 - Jan 2026 (2 years)

Handled 50+ daily customer inquiries via live chat, delivering timely, professional responses while maintaining KPI targets for response time, resolution rate, and customer satisfaction. Resolved billing, account, and service concerns, processed orders and account updates accurately, and escalated complex issues with internal teams as needed.