I seek a customer-focused role where I can use my customer support skills and accurate data encoding to improve customer satisfaction and contribute to a collaborative team.
RALooking for a job
Regine Arcenal
@reginearcenal
Customer-focused support professional skilled in data encoding and chat/email.
PhilippinesWhat I'm looking for
I am a customer service professional with experience in chat support, and data encoding across multiple companies. I consistently resolve customer issues and encode data accurately through email and chat, drawing on strong attention to details and adaptability.
My background includes roles at Helport AI, Lucky365 Consulting, and Voghion Online, where I improved response accuracy and supported customers via chat and email. I am a fast learner and motivated to contribute to a team that values service excellence and continuous improvement.
Experience
Work history, roles, and key accomplishments
HA
Telesales Agent
Helport AI
Feb 2025 - Aug 2025 (6 months)
Made outbound calls to introduce products and promote special offers, handled inquiries, and persuaded customers to avail products, contributing to lead conversion efforts.
LC
Customer Processing Agent
Lucky365 Consulting Limited Co.
Apr 2023 - Nov 2024 (1 year 7 months)
Handled customer payments and ensured accuracy in data entry, maintaining transactional integrity and resolving processing discrepancies.
VO
Chat Support Representative
Voghion Online
Jan 2022 - Mar 2023 (1 year 2 months)
Provided prompt, accurate answers via chat and email, resolved customer issues and complaints, and maintained high customer satisfaction through timely support.
Education
Degrees, certifications, and relevant coursework
CP
City University of Pasay
Bachelor of Science in Business Administration, Business Administration
2019 - 2020
Undergraduate coursework in Bachelor of Science in Business Administration during the 2019–2020 school year.
PN
Pasay City North
Senior High School Diploma, Accountancy, Business and Management
2017 - 2019
Grade: Salutatorian
Activities and societies: Speaker's Guild (Spoken poetry Guild) , SSG Marshall
Senior high school in the Accountancy, Business and Management (ABM) strand, completed in the 2017–2019 school years.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Job categories
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