Regina Zynko
@reginazynko
Dedicated customer service professional with strong administrative skills.
What I'm looking for
With a robust background in customer service and administrative support, I have honed my skills in various roles across different industries. My experience as a Customer Service Agent at Alaska Airlines allowed me to develop exceptional communication skills, where I addressed passenger inquiries and ensured a smooth travel experience. I pride myself on my ability to connect with customers and provide them with the assistance they need.
In my role as an Admin Assistant at Yardi Matrix, I further enhanced my organizational and time management skills while working remotely. I was responsible for recording national rent rates and managing outbound calls, which required active listening and meticulous record-keeping. My tenure as a Realtor Associate at Terry & Terry Co. showcased my sales abilities, where I was recognized as a top producer in my first year, demonstrating my motivation and initiative in a competitive environment.
Experience
Work history, roles, and key accomplishments
Retail Associate/M.O.D. Plus
DD's Discounts/Ross Stores
Mar 2025 - Present (5 months)
Provided exceptional customer service by greeting customers, assisting with inquiries, and processing sales transactions accurately. Maintained store appearance through merchandising, stocking, and ensuring cleanliness of the sales floor and restrooms.
Admin Assistant
Yardi Matrix
Oct 2020 - Present (4 years 10 months)
Conducted outbound remote calls to record national rent rates, demonstrating strong active listening skills. Managed time effectively to ensure accurate record-keeping in a remote work environment.
Customer Service Agent
Alaska Airlines
Sep 2017 - Present (7 years 11 months)
Assisted passengers with confirming reservations, checking in, and answering flight-related questions. Addressed travel concerns and provided support during the boarding process.
Realtor Associate
Terry & Terry Co
Oct 2015 - Present (9 years 10 months)
Achieved top producer status in the first year by excelling as a solution-based sales associate for both buyers and sellers. Demonstrated high motivation and initiative with minimal supervision.
Administrative Assistant
Vision Earth Society
Jul 2013 - Present (12 years 1 month)
Provided administrative support to the Director, including human resources tasks such as application processing, background checks, and training. Managed trademark upkeep and new applications, while also handling inbound calls, orders, and customer service.
Office Assistant
Mama Jennies Italian Restaurant
Jun 2005 - Present (20 years 2 months)
Managed inbound calls and catering event orders, and communicated with food service vendors. Utilized Microsoft Word, Excel, and POS systems for various office tasks, including preparing bills, contracts, and invoices.
Education
Degrees, certifications, and relevant coursework
Miami Dade College
Associate of Arts, Education
Completed an Associate of Arts degree with a focus on education. This program provided foundational knowledge in various academic disciplines.
American School School of Real Estate Express
Real Estate Sales, Real Estate
2014 - 2014
Completed the Real Estate Sales program at American School School of Real Estate Express. Successfully passed the Florida Real Estate Exam on September 11, 2014, qualifying for a real estate license.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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