Regina Y
@reginay
Client-focused Account Manager delivering high-value luxury hospitality and fragrance experiences.
United Arab EmiratesWhat I'm looking for
I’m a client-focused Account Manager with experience across luxury hospitality and the fragrance industry, building high-value customer experiences in Dubai. I bring a relationship-first approach, combining account strategy with day-to-day service excellence to keep clients confident and growing.
In my current role as Account Manager (Creative Channel Fragrances), I’m accountable for the account strategy, action plan, and development program. I develop deep understanding of customers’ business and growth objectives, manage and build relationships with key decision makers, and create a strategic long-term pipeline.
Before this, I supported high-profile guest journeys as Guest Relations Supervisor at The Palm Dubai Beach Resort and as a Guest Experience Expert in the pre-opening team at The St. Regis Dubai, The Palm. I handled guest complaints and requests with a high satisfaction resolution rate, collaborated across housekeeping, concierge, and food & beverage to deliver prompt personalized service, and led a guest feedback program that boosted positive reviews and satisfaction scores.
Experience
Work history, roles, and key accomplishments
Account Manager
Creative Channel Fragrances
Jan 2025 - Present (1 year 3 months)
Owned account strategy and action plans for a luxury fragrance business by developing long-term customer pipelines and building relationships with key decision makers to support customer growth objectives.
Guest Relations Supervisor
TH8 Palm Dubai Beach Resort
Jan 2024 - Present (2 years 3 months)
Delivered exceptional guest service for high-profile and VIP guests, handling complaints and requests with strong resolution outcomes while coordinating with multiple hotel departments to ensure seamless, personalized service.
Guest Experience Expert
The St. Regis Dubai, The Palm
Mar 2021 - May 2023 (2 years 2 months)
Provided personalized, proactive guest services in a pre-opening role, managing smooth check-in/check-out and coordinating with departments to address guest needs while upholding confidentiality and service standards.
Guest Relations Agent
W Dubai - The Palm
Oct 2019 - May 2020 (7 months)
Managed guest check-ins, room assignments, and requests to ensure seamless front-office experiences, resolving concerns by coordinating quickly with internal departments and maintaining professional guest communication.
Front Desk Agent
Radisson Blu
Jan 2019 - Sep 2019 (8 months)
Greeted guests and handled efficient check-in/check-out processes, responding to inquiries and coordinating with departments to resolve issues and support a consistently high-quality guest experience.
Education
Degrees, certifications, and relevant coursework
Les Roches Jin Jiang International Hotel Management College
Bachelor in Linguistics, Hospitality Administration Management
2016 - 2018
Completed a bachelor program in linguistics at Les Roches Jin Jiang International Hotel Management College in Shanghai from 2016 to 2018.
Bashkir State University
2012 - 2015
Studied at Bashkir State University in Ufa, Russia from 2012 to 2015.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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