At Blue Cross Blue Shield of Alabama, I research healthcare claims, eligibility, benefits, and provider and member inquiries across multiple internal systems. I use a structured Reason–Research–Resolution process to investigate issues, identify root causes, and document outcomes.
I prioritize time-sensitive and complex requests, follow escalation procedures when additional review is needed, and record findings and next steps so other team members can continue the work. I also handle protected health information in accordance with HIPAA and company procedures.
Previously, at U.S. Bank, I supported customers with account and digital banking issues, researched problems, and documented resolutions while following security and privacy procedures. I earned a Bachelor of Science in Kinesiology from University of Alabama.
