At UnitedHealthcare Group, I research medical claim status, explain member eligibility and health plan benefits, and document claim-related inquiries. I also review prior authorization status and update member records while maintaining HIPAA-compliant case documentation.
At Novartis Patient Assistance Foundation (NPAF), I processed patient intake and enrollment information, reviewed supporting documents, and maintained electronic case records. I tracked applications through processing workflows and documented missing information and follow-up needs.
