I've supported the public through Social Security Administration programs since 2014, resolving eligibility, payment, Medicare, SSI, disability, and online-service questions. I research SSA policy, screen claimants, develop claim leads, protect sensitive information, and identify potential fraud or abuse.
Earlier, I evaluated disability claims at Disability Determination Services, coordinated emergency responses as a Birmingham Police Department dispatcher, and supervised teller operations at Compass Bank. I bring more than 10 years of public-facing service, case review, interviewing, records management, and problem resolution.
