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Regina AcostaRA
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Regina Acosta

@reginaacosta

Sales Development Representative at Avaya, qualifying leads for Avaya Cloud Office and supporting UCaaS customer renewals.

Mexico
Message

At Avaya, I manage and qualify inbound and outbound leads for Avaya Cloud Office, using discovery calls, needs assessments, company research, and Salesforce CRM. I engage prospects to understand their business needs and position cloud-based calling, messaging, video conferencing, and collaboration solutions.

I also validate accounts, track the sales pipeline, and coordinate with sales teams to route qualified opportunities for Avaya Cloud Office implementations and expansions. I support renewal campaigns by coordinating with clients and distributors.

At Tribunal Electoral del Poder Judicial de la Federación TEPJF, I prepared strategic briefings, speeches, and event materials for over 70 international missions and high-level visits. I also supported Tribunal judges and representatives, coordinated diplomatic logistics, and managed content for the Tribunal’s international communications platform.

Earlier, at Evergo Global/ E-Drive, I led a cross-state EV infrastructure project with ENEL X and RIVIAN (USA), coordinating stakeholder engagement, sales, and equipment installation. My work at Zacua México and Federación Interamericana de la Industria de la Construcción (FIIC) also involved EV infrastructure, regional forums, and sustainability.

Experience

Work history, roles, and key accomplishments

Avaya logoAV
Current

Sales Development Representative (SDR)

Feb 2026 - Present (8 months)

Manage and qualify inbound and outbound leads through discovery calls, needs assessments, and company research using Salesforce CRM, with a primary focus on promoting Avaya Cloud Office (ACO), a UCaaS (Unified Communications as a Service) solution.

Engage with prospects to identify business needs and position Avaya Cloud Office’s cloud-based calling, messaging, video conferencing, and collaborat

Tribunal Electoral del Poder Judicial de la Federación TEPJF logoTT

Head of Department - General Directorate of International Institutional Relation

Jul 2023 - Apr 2025 (1 year 9 months)

Led the preparation of strategic briefings, speeches, and event materials for over 70 international missions and high-level visits. Provided direct support to Tribunal judges and representatives, coordinated diplomatic logistics, and managed content for the Tribunal’s international communications platform.

Tribunal Electoral del Poder Judicial de la Federación TEPJF logoTT

Support Officer - General Directorate of International Institutional Relations

Jul 2022 - Jul 2023 (1 year)

Drafted and translated official documents, assisted in the coordination of international electoral missions, and ensured the delivery of accurate institutional communications in English and Spanish.

Tribunal Electoral del Poder Judicial de la Federación TEPJF logoTT

Liaison Officer - General Directorate of International Institutional Relations

Feb 2021 - Jul 2022 (1 year 5 months)

Oversaw travel and protocol logistics for international and national guests. Coordinated event materials and maintained communication with institutional counterparts and diplomatic delegations.

Evergo Global/ E-Drive logoEE

Sales Project Manager

Sep 2019 - Dec 2020 (1 year 3 months)

Led a cross-state EV infrastructure project in coordination with ENEL X and RIVIAN (USA). Managed stakeholder engagement, sales, and installation for electric mobility equipment. Trained automotive partners and delivered tailored solutions for clients across Mexico.

Zacua México logoZM

Sales Project Management

Jul 2017 - Aug 2019 (2 years 1 month)

Organized and executed national events to promote EV infrastructure. Built strategic partnerships with public and private stakeholders and supported the implementation of charging stations and sustainable mobility platforms.

CB

Travel

Career Break

Apr 2017 - Jun 2017 (2 months)

Supported daily operations at a hostel chain in Bergen, Norway. Handled guest check-ins and check-outs, provided customer service at the front desk, and managed online reservation platforms (e.g., Booking.com, Hostelworld and Airbnb). Contributed to maintaining a welcoming and efficient environment for international travelers.

This experience also gave me the opportunity to travel across Scandina

Education

Degrees, certifications, and relevant coursework

ES

EF SET

EF SET English Certificate 66/100 (C1 Advanced)

Jan 2026

UP

Universidad de las Américas Puebla

Bachelor's degree, International Relations and Affairs

2011 - 2016

Tech stack

Software and tools used professionally

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