Samantha B

Respond to ongoing family inquiries about student progress, behavior, and scheduling while maintaining timely, accurate communication. Maintain detailed developmental and behavioral records, coordinate with families and staff to resolve concerns, and mentor assistant teachers to uphold classroom service standards.

Served as the primary point of contact for guest concerns and escalations, resolving issues with a solutions-first approach. Supervised and supported educators, maintained accurate guest feedback and sales records to identify trends, and onboarded new team members to reinforce brand standards.

Collected and documented detailed behavioral data daily across multiple clients to support care adjustments and compliance needs. Managed a consistent caseload, collaborated with clinical teams on status updates, and applied de-escalation strategies to achieve positive outcomes during challenging situations.

Communicated with families about individual progress, program updates, and scheduling to build trust through consistent follow-through. Managed participant records and progress tracking for multiple children, and trained new coaches to ensure quality and consistency of service delivery.

Earned a High School Diploma with relevant coursework and professional development in communication, data tracking, and behavioral support strategies.