Lia User

I've supported customers and managed client accounts at Bloom, where I built long-term relationships, resolved concerns, upsold services, and used Salesforce to track interactions and performance.

At Children’s Home Society of South Dakota, I provide overnight crisis support in a high-risk residential setting. I de-escalate behavioral situations, document incidents and interventions accurately, protect confidentiality under HIPAA standards, and collaborate on client care plans.

My experience also includes communicating daily with families as an early preschool teacher and delivering efficient customer service, transactions, inventory support, and inquiry resolution at Target.

Across customer success, healthcare support, and education, I bring over 10 years of experience managing sensitive situations with empathy, organization, and professionalism. I'm comfortable working independently in remote settings and learning new systems quickly.