Jose Sanchez

Led a full financial, governance, and commercial turnaround of a 46+ unit commercial property complex with an integrated fuel-station operation, following a forensic review that identified significant governance, financial-control, and compliance gaps. Directed administrative restructuring, commercial transformation, and infrastructure upgrades, resulting in a >300% increase in rental income.

Led a full organizational turnaround for a ~50-employee automotive/diesel-injection business, directing a company-wide diagnostic across operations, logistics, accounting, sales, customer service, and general services. Overhauled logistics and inventory management, implemented a custom digital platform, and applied Lean Six Sigma and Scrum, resulting in ~40% cost reduction and 60% revenue increase

Led regional business transformation and operational centralization across seven markets, directing migration and standardization of ~30 business processes and consolidation of ~200 positions into ~110 centralized roles. Coordinated a 20+ person project team within a ~US$20M budget, resulting in >50% reduction in operating costs.

Progressed from Frontline to Back Office, SME/Specialized Support, and high-priority Special Projects, providing operational guidance to ~20 representatives. Resolved and closed 5,000+ pending iTero Frontline tickets through the MAT Ticket Cleanup Project and handled critical escalations.

Backup Supervisor for ~30 employees, monitoring CSAT/OSAT/QA, managing escalations, and conducting coaching and KPI reviews.

Provided Level I/II technical support for U.S. and European operations and supported new-store technology implementations.

Provided Tier I/Tier II support for insurance policies and claims.

Supported legal and administrative operations and documentation.

Completed academic requirements for a Business Administration degree with emphasis in Banking and Finance; thesis in progress.