Reba Majeed
@rebamajeed
I resolve complex customer issues across banking, travel, telecom, hospitality, and sales support.
United StatesWhat I'm looking for
I've delivered customer support for Sutherland Global, Collette Travel Services, Gametime, Hilton Home2 Suites, Comcast, and Best Buy across banking, travel, telecom, hospitality, and sales environments.
At Sutherland Global, I handled 30–50 daily banking calls, raised satisfaction scores by 15%, maintained a 90%+ first-call resolution rate, and reduced loan-processing turnaround time by 20%. At Comcast, I resolved billing, equipment, and service concerns while consistently achieving 100% of monthly sales targets.
I'm experienced in phone, email, text, and chat support, secure payment processing, booking coordination, technical troubleshooting, escalations, and mentoring new representatives. I bring empathy, clear communication, and efficient problem-solving to every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Sutherland Global
Oct 2025 - Jan 2026 (3 months)
Handled 30-50 daily inbound calls via the FIS banking system, boosting satisfaction scores by 15% and maintaining a 90%+ first-call resolution rate. Accelerated loan processing turnaround times by 20% and shortened dispute escalation times by 2 days.
Education
Degrees, certifications, and relevant coursework
Jackson Community College
Associate of Science, Culinary Arts
Associate of Science in Culinary Arts from Jackson Community College, completed in June 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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