@realynterrado
Customer Support Operations professional supporting FindGroupBuy with sales coordination, order processing, and merchant follow-ups.
PhilippinesAt FindGroupBuy, I support customer inquiries, sales coordination, order processing, and fulfillment follow-ups. I manage WhatsApp and Telegram communications, update sales and order information, and coordinate with merchants and service providers.
In customer support roles, I assisted Amazon, BDD, eBay, Walmart, and CPO Outlets customers with orders and account concerns. I also supported Coinbase customers with account and transaction inquiries and Expedia customers with travel reservations.
Work history, roles, and key accomplishments
FindGroupBuy
Mar 2026 - Present (7 months)
Managed customer inquiries, sales coordination, order processing, and fulfillment follow-ups for a group-buying platform. Coordinated with merchants and service providers to resolve issues and supported merchant onboarding.
CPO Outlets
Sep 2024 - Mar 2026 (1 year 6 months)
Provided email-based customer support for Amazon, BDD, eBay, Walmart, and CPO Outlets. Managed order tracking, returns, refunds, and lost shipment claims, coordinating with teams to resolve issues.
Worked as a Financial Agent supporting the Coinbase project, assisting customers with account and transaction-related concerns via phone, email, and other channels. Investigated concerns and coordinated with teams for escalations.
Expedia
Jun 2021 - Dec 2021 (6 months)
Worked as a Travel Agent supporting the Expedia account, providing chat-based customer support for flight, hotel, and car rental reservations. Assisted with bookings, changes, cancellations, and itinerary concerns.
Degrees, certifications, and relevant coursework
Bachelor of Science, Hospitality Management
2020 - 2024
Bachelor of Science in Hospitality Management from Cavite State University, completed from 2020 to 2024.
Tourism Promotion Services, Tourism Promotion Services
2018 - 2020
Tourism Promotion Services certification from Amore Academy of TMC Inc., completed from 2018 to 2020.
Software and tools used professionally
PhilippinesYou can contact Realyn and 90k+ other talented remote workers on Himalayas.
Message RealynSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Hazmine Joie Coronel
Customer Service Representative, Bark Philippines Inc.
Mia Barredo
Operations Analyst, Shopee Philippines Inc.
Mari Gonzales
BPO CSR Telecommunication, IQOR
Paul Jacla
Customer Service Support, Teletechmanila
Faith Mariel Rolle
Subasta Outlet Officer, PJ Lhuillier Group of Companies
Christine Jean Illustrisimo
Virtual Assistant, Freelance
Johana Hadji Jabbar
Remote Customer Experience Specialist, Personal CX LLC
Almond Olilang
Reservation Specialist, Travel Outlook
Ali Sancap
Sr Customer Support & Admin Operations, Enables Group Alquimie Group
Elaine User
Customer Service and Administration Associate, U.K. based E Commerce Company