Ali Sancap

Manage and optimize end-to-end online retail operations, overseeing order processing, coordinating with logistics and inventory teams, and conducting stock takes. Analyze sales data, develop line projections, and lead customer support initiatives to maximize satisfaction.

Managed end-to-end returns process, ensuring accurate handling of refunds, exchanges, and replacements. Coordinated with warehouse, logistics, and cross-functional teams, managed escalated cases, coached agents, and implemented process improvements.

Managed customer disputes on payments, orders, and refunds, ensuring prompt resolution for merchants and customers. Implemented strategies to prevent future disputes and efficiently handled claims by verifying documentation and coordinating with parties.

Provided accurate and timely account, transaction, and service information while efficiently resolving customer issues. Managed requests such as transfers, inquiries, and payments, ensuring accuracy and compliance.

Managed customer escalations involving booking discrepancies, cancellations, refund disputes, and travel disruptions. Conducted thorough investigations by coordinating with airlines, hotels, and internal teams to validate claims and deliver fair resolutions.

Handled group and individual bookings for corporate and leisure travel, assisting with flight schedules, destinations, and visa requirements. Resolved issues like cancellations, delays, and baggage concerns.

Processed invoices with accuracy, ensuring correct billing and policy compliance. Reviewed and corrected errors, resolved billing disputes, and maintained organized records and account reconciliations.

Pursued a Bachelor's degree in Interior Design and Fine Arts, with undergraduate status.

Completed a Diploma in Business Administration and Management.