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RM@reaganmuriuki
Experienced ICT Infrastructure Administrator with a passion for innovative solutions.
KenyaI am an enthusiastic and dynamic ICT Infrastructure Administrator with over 15 years of experience in enhancing operational efficiencies while prioritizing client satisfaction. My expertise lies in project leadership, IT infrastructure installations, and data security, where I have successfully managed critical IT systems and provided exceptional tech support.
In my current role at Sanctity Technology, I spearhead the planning, design, and implementation of infrastructure projects for diverse clientele. I oversee daily system administration and ensure optimal service delivery by managing enterprise-level security systems to safeguard sensitive data. My previous experience as Head of Department at The Karen Hospital Ltd allowed me to champion ICT projects that significantly enhanced departmental efficiencies and established effective procedures for mission-critical systems.
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Work history, roles, and key accomplishments
Sanctity Technology
Jul 2015 - Present (10 years 4 months)
Spearheaded the planning, design, and implementation of infrastructure projects for diverse clientele while developing an ICT Strategic Plan. Oversaw daily system administration and provided first-line support for all clients, ensuring optimal service delivery.
The Karen Hospital Ltd (TKH)
Oct 2014 - Present (11 years 1 month)
Championed the planning, design, and implementation of ICT projects, enhancing departmental efficiencies. Ensured adherence to best practices and established effective procedures for the administration and maintenance of all mission-critical systems and infrastructure.
The Karen Hospital Ltd (TKH)
Sep 2012 - Present (13 years 2 months)
Administered, monitored, and supported LAN, WAN, and Internet links to ensure maximum availability and performance. Oversaw the administration and monitoring of telecommunication facilities, including IP telephony, contact centre infrastructure, ISDN links, and VOIP links.
The Karen Hospital Ltd (TKH)
Jun 2010 - Present (15 years 5 months)
Monitored network performance and executed troubleshooting to resolve issues promptly. Evaluated and made recommendations for purchasing IT hardware, ensuring cost-effective solutions.
System Partners Ltd
Feb 2007 - Present (18 years 9 months)
Implemented the Funso Hospital Management System for various clientele, enhancing operational workflows. Provided technical leadership in networking projects, ensuring effective implementation.
Wilken Telecommunications Ltd
Oct 2005 - Present (20 years 1 month)
Troubleshot common telecommunication faults, reducing downtime and improving service resilience. Assisted in preventive maintenance projects of Alcatel PABX Systems, ensuring system longevity.
Degrees, certifications, and relevant coursework
BSc. Information Systems, Business Computing and Information Systems
2023 -
Currently pursuing a Bachelor of Science in Information Systems with a focus on Business Computing and Information Systems. This program enhances understanding of IT infrastructure and its application in business environments.
COProfessional Certification, Google AI Essentials
2025 -
Currently pursuing a Professional Certification in Google AI Essentials through Coursera. This program focuses on foundational concepts and practical applications of artificial intelligence.
Professional Certification, Linux Essentials and Administration
2007 - 2008
Completed a professional certification in Linux Essentials and Administration. This course provided fundamental knowledge and practical skills in managing Linux-based systems.
Professional Certification, A+ Hardware & Software Certification, N+ Certification
2005 - 2005
Achieved A+ Hardware & Software Certification and N+ Certification. These certifications provided comprehensive knowledge in computer hardware, software, and networking.
Professional Certification, Cisco Certified Network Associate (CCNA)
2007 - 2008
Obtained the Cisco Certified Network Associate (CCNA) certification. This certification focused on networking fundamentals, LAN switching technologies, routing technologies, and WAN technologies.
Diploma, Information Technology
2004 - 2006
Completed a Diploma in Information Technology. The curriculum covered various aspects of IT, providing a strong foundation in computer systems and software.
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