Reabetswe Segopa

I am an IT professional with nearly four years of hands-on experience in systems support, IT operations, and process optimisation. I translate business requirements into technical solutions and prioritise customer experience and cross-team collaboration.

My technical strengths include Microsoft 365 administration, network and server management, SQL reporting, Python automation, and Power BI dashboarding. I regularly apply frameworks like NIST to improve security posture and reduce downtime.

At Maximum Profit I implemented a Python automation linking ticketing software to Power BI and developed a real-time project pipeline dashboard, improving reporting speed and decision-making. I also administered Microsoft and SQL servers, managed NAS and network equipment, and maintained strong SLA performance.

I have supported large user bases in academic and corporate environments, led lab upgrade projects, and temporarily managed an IT department. I seek roles where I can continue to automate processes, improve operational efficiency, and deliver measurable IT improvements.