Rafael Padierne

I've supported customers for Monster Reservation Group, 1-800-Flowers, and Harry & David, handling sales, service questions, orders, complaints, and product concerns in high-volume consumer environments.

As an independent eCommerce business owner, I managed approximately 150 customer relationships and 8–10 orders per day. I used Shopify to maintain customer and order information, coordinate orders, answer product questions, and carry issues from initial contact through resolution.

I communicate with customers through WhatsApp, email, chat, and phone in both English and Spanish. I bring a customer-first approach to de-escalation, active listening, documentation, follow-up, and practical problem-solving.

I'm comfortable learning CRM, ticketing, order-tracking, and internal support systems quickly while independently managing competing priorities.