Open to opportunities

Ricky Cole

@rcole27

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Hi! I'm Ricky and I'm applying for a customer service position. Please check my bio below. Thanks!

Philippines

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What I'm looking for

I seek a role that fosters collaboration, innovation, and growth opportunities.

As a highly motivated and results-driven professional, I bring a strong passion for your company, with a proven ability to adapt and thrive in dynamic environments. With 5 years of experience in customer service, appointment setter, and sales. I am committed to leveraging my skills in key skills or competencies, problem-solving, leadership, communication, technical proficiency to contribute to the success of a forward-thinking organization. I pride myself on my ability to collaborate effectively with teams, solve complex challenges, and continuously drive innovation and efficiency.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Global Solution

Dec 2023 - Jan 2024 (1 month)

Managed and updated calendars for sales representatives, coordinated client availability, and scheduled appointments based on urgency. Maintained records of scheduled appointments, cancellations, and reschedules.

Calendar Management Scheduling Time Management

Customer Service Representative

Teleperformance

Dec 2022 - Jan 2023 (1 month)

Assisted customers with order placement and tracking, handled cancellations, returns, and exchanges, and updated customers on delivery statuses or delays.

Order Management Customer Support Problem Solving Communication

Customer Service Representative

OP360

Nov 2021 - Nov 2021 (0 months)

Answered inquiries via phone and email, provided detailed product information, handled complaints, and resolved issues promptly while managing customer relationships.

inquiry handling Product Knowledge Relationship Management Communication

Sales Order Entry

IQOR

Oct 2020 - Oct 2021 (1 year)

Captured customer details, validated and updated customer records, and verified payment details or credit terms to ensure accurate order processing.

Data Entry Sales Support

Education

Degrees, certifications, and relevant coursework

Rizal Memorial College

Certificate in Appointment Setting, Business Administration

2024 - 2025

Completed training as an Appointment Setter, focusing on managing and updating calendars for sales representatives, coordinating client availability, and scheduling appointments based on urgency.