prakruthi User

I am a dedicated Quality Analyst with a strong background in ensuring service excellence and operational efficiency. With experience at Commonwealth Bank of Australia and Hewlett-Packard, I have honed my skills in auditing, root cause analysis, and training development. My commitment to quality has driven significant improvements in team performance and customer satisfaction.

At CBA, I led quality assurance efforts by auditing interactions for over 100 IT support engineers, providing personalized feedback that enhanced compliance and service delivery. My analytical skills allowed me to identify trends and systemic issues, presenting actionable insights to stakeholders. I also developed training programs and knowledge articles that standardized processes and improved team efficiency.

During my tenure at HP, I designed evaluation forms that streamlined feedback processes and conducted thorough audits to drive service quality improvements. My technical support experience further solidified my ability to resolve complex issues and enhance customer satisfaction across diverse regions. I am passionate about continuous improvement and look forward to leveraging my skills in a challenging new role.