Rayven G
@rayveng
Professional call center representative delivering customer support, troubleshooting, and insurance guidance across phone and online.
United StatesWhat I'm looking for
I’m a professional call center representative with experience providing information to customers, assisting them in troubleshooting problems, and resolving concerns over the phone and online. I helped clients navigate websites, created client appointments, and managed client accounts while confirming payments, refunds, and plan information.
I also bring licensed health insurance agent experience, educating customers on coverage types and making recommendations based on their needs. From online chat and telephone support to maintaining insurance documents confidentially and following HIPAA standards, I focus on clear communication and reliable issue resolution.
Experience
Work history, roles, and key accomplishments
CSR - Customer Service Representative
TTEC - United Healthcare
Nov 2018 - Apr 2019 (5 months)
Provided assistance to clients, including helping them navigate websites and creating client appointments. Resolved payment disputes and explained plan information while managing client accounts.
Stocked merchandise and maintained store cleanliness. Answered phones and routed calls.
Licensed Health Insurance Agent
TTEC - USAA
Feb 2016 - Jan 2017 (11 months)
Educated customers on insurance coverage types and made recommendations based on customer needs. Evaluated existing insurance policies and recommended additional coverage as needed while maintaining confidential insurance documents.
Licensed Health Insurance Agent
TTEC - United Health Care
Aug 2015 - Dec 2015 (4 months)
Assisted customers through online chat and over the phone with insurance-related questions and issues. Educated customers on coverage types, evaluated existing policies, and maintained confidential insurance documents.
Licensed Health Insurance Agent
TTEC - United Healthcare
Sep 2014 - Jan 2015 (4 months)
Educated customers on insurance coverage types and made recommendations based on their needs. Evaluated current insurance policies and maintained confidential insurance documents while responding to customer questions and issues.
Education
Degrees, certifications, and relevant coursework
Lawton High School
High School Diploma, High School
2010 - 2014
Earned a high school diploma at Lawton High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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