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Open to opportunities

Rayneka Taylor

@raynekataylor

Experienced medical scheduler with 10+ years coordinating patient care and records.

United States
Message

What I'm looking for

I seek a patient-centered role where I can leverage EHR expertise, scheduling and insurance verification skills, and clear communication to improve care coordination and support team efficiency.

I am a dedicated medical scheduler and direct support professional with over a decade of experience coordinating patient appointments, maintaining accurate EHR documentation, and ensuring HIPAA-compliant processes. I consistently manage high-volume workflows, verify insurance and eligibility, and communicate effectively with nurses, therapists, caregivers, and families to support timely, patient-focused care.

I bring strong attention to detail, empathy, and proficiency with multi-system navigation and remote collaboration tools, backed by an Associate of Applied Science in Health Services Administration. I am recognized for problem resolution, reliable documentation, and the ability to balance multitasking with compassionate service delivery.

Experience

Work history, roles, and key accomplishments

SB
Current

Direct Support Professional

Sumter County Disability and Special Needs Board

May 2008 - Present (17 years 10 months)

Managed scheduling and documentation for 15+ patients weekly, maintained accurate EHR records and HIPAA compliance, and coordinated care with nurses, therapists, and caregivers to ensure timely follow-through.

SY

Customer Service Representative

Sykes

Sep 2014 - Dec 2015 (1 year 3 months)

Handled 50–70+ inbound calls daily, researched and resolved customer issues across multiple systems, and routed time-sensitive requests while documenting interactions accurately.

Education

Degrees, certifications, and relevant coursework

Bryant & Stratton College logoBC

Bryant & Stratton College

Associate of Applied Science, Health Services Administration

Completed an Associate of Applied Science in Health Services Administration with coursework focused on healthcare operations, records management, and administrative support.

Tech stack

Software and tools used professionally

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