Rayneka Taylor
@raynekataylor
Experienced medical scheduler with 10+ years coordinating patient care and records.
What I'm looking for
I am a dedicated medical scheduler and direct support professional with over a decade of experience coordinating patient appointments, maintaining accurate EHR documentation, and ensuring HIPAA-compliant processes. I consistently manage high-volume workflows, verify insurance and eligibility, and communicate effectively with nurses, therapists, caregivers, and families to support timely, patient-focused care.
I bring strong attention to detail, empathy, and proficiency with multi-system navigation and remote collaboration tools, backed by an Associate of Applied Science in Health Services Administration. I am recognized for problem resolution, reliable documentation, and the ability to balance multitasking with compassionate service delivery.
Experience
Work history, roles, and key accomplishments
Direct Support Professional
Sumter County Disability and Special Needs Board
May 2008 - Present (17 years 10 months)
Managed scheduling and documentation for 15+ patients weekly, maintained accurate EHR records and HIPAA compliance, and coordinated care with nurses, therapists, and caregivers to ensure timely follow-through.
Customer Service Representative
Sykes
Sep 2014 - Dec 2015 (1 year 3 months)
Handled 50–70+ inbound calls daily, researched and resolved customer issues across multiple systems, and routed time-sensitive requests while documenting interactions accurately.
Education
Degrees, certifications, and relevant coursework
Bryant & Stratton College
Associate of Applied Science, Health Services Administration
Completed an Associate of Applied Science in Health Services Administration with coursework focused on healthcare operations, records management, and administrative support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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