Raymond Errol Obed
@raymonderrolobed
Customer Support Specialist with expertise in resolving concerns and providing outstanding support.
What I'm looking for
As a dedicated and results-driven customer support professional, I have honed my skills in resolving complex issues and providing top-notch support to customers. With experience in various industries, I have developed a unique ability to multitask, think critically, and make independent decisions while complying with company procedures. My expertise in utilizing various tools and software has enabled me to provide exceptional support to customers, ensuring their satisfaction and loyalty.
Throughout my career, I have worked with reputable companies, including Cronometer, SYKES Asia, and Thumbtack Philippines, where I have consistently demonstrated my ability to handle difficult interactions, gather feedback, and relay it to internal teams. I am confident in my ability to make a positive impact in any organization, leveraging my skills and expertise to drive customer satisfaction and business growth.
In addition to my technical skills, I possess excellent communication and interpersonal skills, which have been essential in building strong relationships with customers, colleagues, and internal teams. I am a team player who is always willing to go the extra mile to ensure customer satisfaction and business success.
Experience
Work history, roles, and key accomplishments
Coached users on how to get the most from the Cronometer website and mobile app, answered questions via email, and communicated with users to authenticate accounts and identify bugs.
Provided customer support through chat with occasional phone calls to properties, helped customers book the best hotels around the chosen location, and reported feedback from customers to the immediate supervisor.
Resolved concerns of customers and pros through chat, email, and SMS, handled difficult interactions using expert de-escalation skills, and gathered feedback from customers to relay to the internal team.
Education
Degrees, certifications, and relevant coursework
Raymond Errol hasn't added their education
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