Raymond Errol ObedRO
Open to opportunities

Raymond Errol Obed

@raymonderrolobed

Customer Support Specialist with expertise in resolving concerns and providing outstanding support.

Philippines

What I'm looking for

As a dedicated and results-driven customer support professional, I have honed my skills in resolving complex issues and providing top-notch support to customers. With experience in various industries, I have developed a unique ability to multitask, think critically, and make independent decisions while complying with company procedures. My expertise in utilizing various tools and software has enabled me to provide exceptional support to customers, ensuring their satisfaction and loyalty.

Throughout my career, I have worked with reputable companies, including Cronometer, SYKES Asia, and Thumbtack Philippines, where I have consistently demonstrated my ability to handle difficult interactions, gather feedback, and relay it to internal teams. I am confident in my ability to make a positive impact in any organization, leveraging my skills and expertise to drive customer satisfaction and business growth.

In addition to my technical skills, I possess excellent communication and interpersonal skills, which have been essential in building strong relationships with customers, colleagues, and internal teams. I am a team player who is always willing to go the extra mile to ensure customer satisfaction and business success.

Experience

Work history, roles, and key accomplishments

Foundever logoFO

Customer Support Representative

Jan 2022 - Jan 2023 (1 year)

Provided customer support through chat with occasional phone calls to properties, helped customers book the best hotels around the chosen location, and reported feedback from customers to the immediate supervisor.

Thumbtack Philippines logoTP

Customer Support Specialist

Jan 2020 - Dec 2021 (1 year 11 months)

Resolved concerns of customers and pros through chat, email, and SMS, handled difficult interactions using expert de-escalation skills, and gathered feedback from customers to relay to the internal team.

Education

Degrees, certifications, and relevant coursework

Raymond Errol hasn't added their education

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Tech stack

Software and tools used professionally

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Raymond Errol Obed - Customer Support Associate - Cronometer | Himalayas