Ray Hyman

Conducted inbound and outbound calls to enroll eligible customers in Lifeline services, tracked and documented inquiries, and followed privacy and confidentiality policies to ensure accurate claims and payments processing.

Processed client intakes and bed assignments, maintained daily DHS census records, wrote incident reports, and managed shift summaries and front-desk administrative tasks to support shelter operations.

Reviewed client financial documents to determine benefit eligibility, maintained master calendars, and managed communications and correspondence for executive and client-facing processes.

Performed telephone sales outreach to potential customers, organized complex documents, resolved customer complaints, and adjusted policies to improve customer satisfaction and service delivery.

Conducted hot and cold calls to residential consumers, recommended service programs, developed accounts, and consistently achieved 95% of sales targets through effective outreach.

Handled high-volume telephone operations, performed clerical duties including filing and faxing, and resolved customer inquiries to support organizational workflow and service quality.

Provided customer service for accounts and memberships, resolved complaints, produced reports for management, and enforced policies to maintain service standards and response times.

Delivered scripted sales talks to prospective customers, supported client and market surveys, and managed mail distribution while assisting lead generation efforts.

Performed general office cleaning duties, maintained cleaning equipment, and improved workspace standards, earning Employee of the Month for exceptional performance.

Diploma awarded from Albany Academy in October 2006.