Open to opportunities

RAVIRAJ RATHOD

@ravirajrathod

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Customer-focused Chat Support and Business Sales Advisor with technical and analytics expertise.

India

Message

What I'm looking for

I am seeking roles that leverage my B2B chat support and sales experience alongside technical and analytics skills, with growth into customer success, operations, or analytics in a collaborative, metrics-driven environment.

I am a Chat Support Executive and Business Sales Advisor with hands-on experience in B2B customer engagement, consultative selling, and meeting sales targets while delivering excellent customer experiences.

My technical background includes software development (ASP.NET, Python, Django, Flask), data science projects such as time-series forecasting with ARIMA/Prophet/LSTM, and experience with SQL and machine learning libraries.

I bring a customer-centric approach, strong troubleshooting and escalation management skills, and a drive to grow into advanced customer success, operations, or analytics roles.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Executive

Current

Ttec

Mar 2025 - Present (10 months)

Provide B2B chat support and consultative sales for Verizon Business, resolving enterprise queries and driving upsell/cross-sell to meet sales targets while maintaining high customer satisfaction.

Live Chat B2B Sales Consultative Selling Multitasking Escalation Management

Data Science Intern

Zidio Development

May 2025 - Jul 2025 (2 months)

Conducted time-series analysis and forecasting for stock market trends, performing data preprocessing, visualization, model building, and delivering insights to support investment decisions.

Time Series Analysis ARIMA Prophet Python Data Visualization data preprocessing Model Evaluation

ASP.NET Developer

The OneWeb Technology

Jan 2023 - Apr 2023 (3 months)

Developed and maintained web applications using ASP.NET and C#, implemented backend logic and SQL Server integration, and collaborated with UI/UX teams to deliver user-friendly interfaces.

ASP.NET C++SQL Server Backend Development Web Applications RESTful APIs

Python Web Developer

Techmiera IT Solution

Jun 2022 - Jul 2022 (1 month)

Built and maintained dynamic web applications using Django and Flask, developed RESTful APIs, optimized backend performance, and integrated services with frontend components.

Python Django Flask RESTful APIs Backend Integration Web Development Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Gujarat Technological University

Bachelor of Engineering, Computer Science Engineering

2019 - 2023

Grade: 8.71 CGPA

Bachelor of Engineering in Computer Science completed with an 8.71 CGPA, focused on software development and data-driven projects including time series forecasting and web applications.