@vedanshbora
Tech Support Executive at Transcom resolving product and connectivity issues; developed a Dialogflow chatbot at DigiSwarm.
IndiaAt Transcom, I diagnose and resolve product, software, connectivity, and service-related technical issues for the Vivint Process. I identify root causes, document resolutions, and maintain accurate technical records.
At DigiSwarm Digital Marketing Solutions, I developed a customer chatbot using Dialogflow, Python/FastAPI, and MySQL. I also designed UI/UX case studies in Figma and co-authored published research on house price prediction.
Work history, roles, and key accomplishments
Transcom
Apr 2026 - Present (6 months)
Diagnose and resolve product, software, connectivity, and service-related technical issues using structured troubleshooting. Analyze customer-reported problems, identify root causes, document resolutions, and maintain accurate technical records.
DigiSwarm Digital Marketing Solutions
Jan 2025 - Apr 2025 (3 months)
Developed a customer chatbot using Dialogflow, Python/FastAPI, and MySQL for automated query handling. Integrated backend services and database systems for user-session and conversation-data management.
CelebratingLife Infotech
Apr 2022 - Feb 2023 (10 months)
Developed immersive virtual environments and interactive digital experiences using Unity and related technologies. Supported users with platform navigation, onboarding, and technical/usability issues; created digital content for LinkedIn and Instagram.
Degrees, certifications, and relevant coursework
Master of Computer Applications, Computer Applications
2023 - 2025
Pursued a Master of Computer Applications degree, focusing on advanced computing and application development.
Bachelor of Computer Applications, Computer Applications
2019 - 2022
Grade: 7.76/10
Completed a Bachelor of Computer Applications with a CGPA of 7.76/10.
Google UX Design Professional Certificate, UX Design
Earned the Google UX Design Professional Certificate, covering user-centered design processes and tools.
DSA, Computer Science
Completed a Data Structures and Algorithms course, enhancing problem-solving and algorithmic thinking skills.
Fundamentals of Digital Marketing, Digital Marketing
Earned the Fundamentals of Digital Marketing certificate, covering key digital marketing concepts and practices.
Elements of AI, Artificial Intelligence
Completed the Elements of AI course, covering fundamental concepts of artificial intelligence.
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