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Raviraj Chaudhary

@ravirajchaudhary

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Results-oriented IT professional with expertise in project management.

India

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes client success.

I am a results-oriented IT professional with a strong background in project management and operations across diverse industries. With a Bachelor of Computer Application and a Master of Business Administration in Information Technology, I have developed a robust skill set that includes managing data projects, resolving technical issues, and delivering customer-centric solutions. My academic journey has equipped me with the necessary tools and knowledge to excel in the fast-paced tech environment.

In my recent role as a Client Success Engineer at Windowmaker Software Pvt. Ltd, I have successfully assisted clients with software installation and upgrades, managed data projects, and resolved escalated cases efficiently. My experience in technical support at EClinicalWorks India Pvt. Ltd further honed my troubleshooting skills and ability to maintain excellent customer satisfaction levels. I am passionate about leveraging technology to enhance client experiences and drive operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Client Success Engineer

Current

Windowmaker Software Pvt. Ltd

May 2023 - Jul 2024 (1 year 2 months)

As a Client Success Engineer, I assist clients with software installation and upgrades, manage data projects, and resolve technical issues. I also provide training to customers and document resolutions for future reference.

Client Management Data Management Dynamics 365 Technical Troubleshooting Customer Training Documentation Project Management

Technical Support Engineer

EClinicalWorks India Pvt. Ltd

Sep 2023 - Feb 2024 (5 months)

In my role as a Technical Support Engineer, I troubleshoot software issues, manage client relationships, and ensure high customer satisfaction. I provide resolutions and follow-ups on reported issues.

Technical Support Troubleshooting Client Relationship Management Support Software Customer Satisfaction Communication

Research Associate

NielsenIQ India Pvt. Ltd

Apr 2022 - Sep 2023 (1 year 5 months)

As a Research Associate, I manage report deliveries, perform quality checks, and utilize various tools to ensure timely and accurate reporting. I also update production trackers and support change requests.

Management Reporting Quality Assurance Data Analysis Change Management Production Communication

Placement Management System Developer

UKA TARSADIA UNIVERSITY

Nov 2019 - Apr 2020 (5 months)

Developed a web-based application for the Placement Management System, facilitating feedback collection from companies and students, and generating reports for the Placement Committee.

Web Development C++SQL Bootstrap Application Development Reporting Feedback Project Management

Education

Degrees, certifications, and relevant coursework

Parul University

Master of Business Administration, Information Technology

2020 - 2022

Grade: 8.08 CGPA

Administrative Management by assisting faculties and placement cell in managing placement activities. Worked with qualitative research on the role of social media in decision making.

UKA Tarsadia University

Bachelor of Computer Application, Computer Application

2017 - 2020

Grade: 7.06 CGPA

Utilized various tools for programming: NetBeans, Visual Studio, Android Studio, Python IDE, Selenium. Worked with programming languages & Systems: C#, Python, MySQL, MSSQL, Bootstrap, HTML, CSS, JavaScript. Collaborated with classmates on various group projects and presentations.