Open to opportunities

Ravi Kumar Sharma

@ravikumarsharma

Message

Dedicated IT professional with extensive troubleshooting and support experience.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an IT professional with a strong background in technical support and system engineering. Over the years, I have honed my skills in troubleshooting hardware and software issues, managing IT services, and providing exceptional support to end-users. My experience spans various roles, including Junior IT Engineer and System Engineer, where I have consistently delivered first-call resolutions and maintained high levels of user satisfaction.

Currently, I work as a Computer Operator at CSKHPKV, where I manage employee records and assist with various IT-related tasks. My ability to adapt quickly to new environments and my commitment to continuous learning have allowed me to thrive in challenging situations. I take pride in my problem-solving skills and my ability to work collaboratively with team members to resolve issues efficiently.

Experience

Work history, roles, and key accomplishments

Current

Computer Operator (Outsource)

Current

M/s Orion Facilities & Security Services (P) Ltd

Apr 2024 - Present (1 year 3 months)

Currently working as a Computer Operator (Outsource) in the Registrar Office, CSKHPKV, Palampur. Responsibilities include managing employee personal files and service books, making entries, and assisting with office computer tasks.

Computer Operation Data Entry

Computer Operator (Outsource)

M/s Sainath Sales & Services Pvt. Ltd.

Apr 2023 - Mar 2024 (11 months)

Worked as a Computer Operator (Outsource) in the Registrar Office, CSKHPKV, Palampur. Responsible for managing office files, service books, and assisting colleagues with computer-related issues.

Computer Operation Data Entry Office Management Technical Support

Computer Operator (Outsource)

M/s Universal Training & Research Institute

Oct 2020 - Mar 2023 (2 years 5 months)

Served as a Computer Operator (Outsource) in the Registrar Office, CSKHPKV, Palampur. Managed office documentation, data entry, and provided computer assistance to staff.

Computer Operation Data Entry Document Management Computer Assistance

IT Lab Technician

IEC University, Baddi

Nov 2019 - Oct 2020 (11 months)

Worked as an IT Lab Technician, maintaining computer labs and providing technical assistance to students and faculty. Ensured all lab equipment was functional and supported academic activities.

Executive Systems (IT)

Shalby Ltd.

Jul 2017 - Oct 2017 (3 months)

Held the position of Executive Systems (IT), responsible for managing IT systems and providing technical support within the organization. Ensured the smooth operation of IT services.

Systems Management Technical Support Operations IT Services Troubleshooting

System Engineer (L1)

IMSI India Pvt. Ltd.

Apr 2016 - Jul 2017 (1 year 3 months)

Functioned as a System Engineer (L1), offering frontline technical assistance and resolving IT-related problems for end-users. Ensured efficient system performance and user satisfaction.

Systems Engineering L 1 User Support

System Engineer (L1)

Future Soft Private Ltd.

Nov 2015 - Apr 2016 (5 months)

Worked as a System Engineer (L1), providing first-level technical support and troubleshooting for various systems. Resolved user issues and maintained system functionality.

Systems Engineering L 1 Technical Support Troubleshooting

EDP Executive

Bharat Benz Dealership

Jun 2014 - Oct 2015 (1 year 4 months)

Served as an EDP Executive, managing electronic data processing and supporting IT operations within the dealership. Handled data entry, system administration, and user support.

EDP Data Entry System Administration User Support IT Operations

Jr. IT Engineer

Himalayan Corporation HMC

Apr 2013 - Jun 2014 (1 year 2 months)

Worked as a Junior IT Engineer, gaining foundational experience in IT support and system maintenance. Assisted with various technical tasks and contributed to the smooth operation of IT infrastructure.

IT Support Maintenance Troubleshooting Infrastructure

Education

Degrees, certifications, and relevant coursework

H.P. Technical Board

Diploma, Computer Science

Grade: 68.5 %

Completed a 3-year diploma in Computer Science, focusing on fundamental concepts and practical applications. Achieved a strong academic performance with 68.5% marks.

ITI Shimla (NCVT)

Diploma, IT Sector

Grade: 74 %

Completed a 2-year diploma in IT Sector, gaining foundational knowledge and skills in information technology. Achieved a commendable academic performance with 74% marks.

H.P Board, Dharamshala

Matriculation, General Studies

Grade: 60 %

Completed Matriculation with a focus on general studies. Achieved a solid academic performance with 60% marks.

H.P Board, Dharamshala

Plus Two, Commerce

Grade: 50 %

Completed Plus Two in the Commerce stream, gaining knowledge in business and financial principles. Achieved a satisfactory academic performance with 50% marks.