Aamir Shah
@aamirshah
Service-oriented Desktop Support Technician with 9 years of experience.
IndiaWhat I'm looking for
I am a dedicated Desktop Support Technician with over nine years of experience in providing high-quality technical support and solutions. My journey has equipped me with deep technology knowledge and strong communication skills, allowing me to effectively troubleshoot hardware and software issues while maintaining a commitment to customer satisfaction. I thrive in fast-paced environments, adeptly balancing multiple priorities and quickly isolating and resolving technical problems.
Throughout my career, I have held various roles, including Resident Engineer and Production and IT Manager, where I successfully managed operations, implemented safety measures, and drove continuous improvement initiatives. My technical expertise extends to server installation, network support, and the development of eCommerce websites. I am passionate about mentoring and developing my team, ensuring that we collectively achieve our goals while enhancing our technical capabilities.
Experience
Work history, roles, and key accomplishments
Resident Engineer/Project Technician
CMS Computers India Private Ltd
Jan 2024 - Jan 2024 (0 months)
Provided technical support as a Resident Engineer at IOCL Srinagar, troubleshooting hardware and software malfunctions, performing data backups, and managing network issues related to servers and storage systems.
Production and IT Manager
M/S Sayim Crafts Pvt Ltd
Feb 2023 - Jan 2024 (11 months)
Managed operations and IT at M/S Sayim Crafts, enhancing productivity by 15% through safety measures and continuous improvement initiatives, while also developing and managing the company's eCommerce website.
Customer Service Engineer
M/S R.K. Engineers
Jan 2015 - Jan 2022 (7 years)
Supervised the deployment of desktop systems, established hardware and software standards, and provided comprehensive support for end-user issues, achieving a 98% resolution rate on first call.
Intern
Industrial Development Bank of India
Apr 2014 - May 2014 (1 month)
Interned at IDBI Bank, focusing on the recovery of Non-Performing Assets (NPA) through the SARFAESI Act, conducting case studies and analyzing banking challenges.
Education
Degrees, certifications, and relevant coursework
UKUniversity of Kashmir
Master of Finance and Control, Finance and Control
2012 - 2014
Grade: 70.5%
Completed a Master's degree in Finance and Control, focusing on financial management, investment analysis, and corporate finance. Achieved a percentage of 70.5%.
ICIslamia College of Science and Commerce
Bachelor of Commerce, Commerce
2007 - 2010
Grade: Division 1
Earned a Bachelor's degree in Commerce, covering various aspects of business, accounting, and finance. Graduated with Division 1.
Soura Higher Secondary
Higher Secondary, General Studies
2005 - 2007
Grade: 77%
Completed Higher Secondary education with a focus on general studies, achieving a percentage of 77%.
Green Valley Educational Institute
Secondary, General Studies
2005 - 2005
Grade: 74%
Completed Secondary education with a focus on foundational subjects, achieving a percentage of 74%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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