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Ravi Kumar

@ravikumar45

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Senior Deal Operations Analyst at ServiceNow who managed Quote-to-Cash processes with 99% SLA adherence.

United Kingdom

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What I'm looking for

I'm seeking a Senior Operations Analyst position at Nintex, where I can apply my sales operations and data analysis skills to support its mission of transforming the way people work through innovative technology and process optimization.

At ServiceNow, I managed end-to-end Quote-to-Cash processes, working with Sales, Finance, and Legal to support contract compliance and 99% SLA adherence.

I generated sales performance dashboards and operational reports using Salesforce and Tableau, and maintained case queues, opportunity data, and monthly sales reports.

At Oracle India Pvt Ltd, I created and processed sales order forms and supported customer agreement lifecycles using Oracle (FEC). Earlier, I implemented inventory tracking at Hgs and supported customer queries, order processing, and Salesforce CRM data at Concentrix.

Experience

Work history, roles, and key accomplishments

Senior Deal Operations Analyst

ServiceNow

Apr 2022 - Aug 2025 (3 years 4 months)

Managed end-to-end Quote-to-Cash processes, collaborating with Sales, Finance, and Legal to ensure 99% SLA adherence and contract compliance. Generated and analyzed sales performance dashboards using Salesforce and Tableau to support data-driven decision-making.

Salesforce Tableau Quote to Cash SLA Management Contract Compliance Sales Operations Data Analysis Stakeholder Management CRM Pipeline Management

Analyst-Customer Agreements

Oracle India Pvt Ltd

Oct 2019 - Apr 2022 (2 years 6 months)

Managed customer agreement setup and lifecycle processes, improving data quality and standardization. Coordinated with internal and external partners to support contract renewals and applied Contract Lifecycle Management practices using Oracle (FEC).

Contract Lifecycle Management Oracle FEC CPQ Quote to Cash Data Quality Customer Service Agreement Contract Renewal Stakeholder Management

Operations Executive

HGS

Mar 2018 - Aug 2019 (1 year 5 months)

Implemented inventory tracking to enhance visibility and order accuracy. Supported end-to-end Quote-to-Order processes and ensured CRM data accuracy via regular validation and reconciliation.

Inventory Management Quote To Order CRM Data Validation Sales Operations Contract Management Renewals Reporting

Analyst

Concentrix

Apr 2017 - Mar 2018 (11 months)

Provided operational support in a production environment, managing and resolving customer queries within SLA timelines. Processed revenue and non-revenue orders and created customer accounts using Salesforce CRM.

Salesforce CRM Order Processing Customer Support Data Analysis Data Quality SLA Management Reporting