Hayley Goshawk

I am a Senior Loan Operations Analyst with extensive experience reviewing financial accounts, bank statements and risk reports to process loan applications and ensure compliance. I routinely complete KYC checks, liaise with AML and Fraud teams, and use third-party systems to gather applicant and business information.

My role emphasizes rigorous quality assurance: I reconcile loan documents against internal systems for accuracy and completeness, proactively identify and mitigate risks, and work to tight deadlines in a fast-paced environment. I am comfortable learning and adapting to evolving policies and tools such as Salesforce, Tableau and Jira Service Desk.

Prior to my current role I managed stock operations and supplier relationships as a Stock Manager and led store operations, staff development and reporting as a Store Manager. I have experience processing invoices, negotiating provider fees, and exceeding SLAs from earlier positions in invoice settlement.

I bring strong attention to detail, problem-solving ability, and a commitment to team knowledge sharing and operational excellence. I enjoy contributing to organisational success and fostering high-quality customer service and efficiency.