Nagesh Patil
@nageshpatil
Insurance operations leader driving claims, payouts, process improvement and team performance.
IndiaWhat I'm looking for
I am an insurance operations leader with 17+ years of experience in claims processing, payouts, digital process management, and BPO operations, focused on driving performance and compliance.
In leadership roles I have managed large teams (90–100), owned compliance to regulatory TATs, produced MIS and audit reports, and delivered training programs that improved quality and reduced attrition.
I bring strong CRM and campaign/automation experience across EMEA/APAC/LATAM/US, a track record of stakeholder management, process optimization, and a commitment to continuous improvement and measurable results.
Experience
Work history, roles, and key accomplishments
Deputy Manager - Insurance
Prodata Management Services Pvt. Ltd.
Oct 2023 - Present (2 years 2 months)
Supervise a 90–100 member claims and payout team, ensuring accurate payments, regulatory TAT compliance, and weekly quality/audit closures while driving training and process improvements.
ELManaged CRM and campaign operations across regions, delivered automation and process improvements, and supported EMEA stakeholders to optimize campaign deployment and accessibility.
Floor Leader - Audit
Transworld Systems Inc.
Aug 2009 - Dec 2021 (12 years 4 months)
Led quality audit and verification of confidential US insurance documents, enforced 100% accuracy, delivered training to maintain standards, and produced operational quality and shrinkage reports.
Computer Operator
K.R.Corporate
Nov 2006 - Oct 2008 (1 year 11 months)
Processed HDFC Bank documents online per client requirements, generated operational reports, and supported quality standards through reinforcement training.
Education
Degrees, certifications, and relevant coursework
SUSikkim Manipal University
Master of Business Administration, Operations
Pursued Master of Business Administration with a focus on Operations; status noted as 'Appeared'.
UMUniversity of Mumbai
Bachelor of Commerce, Commerce
Grade: 58.58
Completed Bachelor of Commerce with an overall mark of 58.58%.
Vidyanidhi College
Higher Secondary Certificate, General (HSC)
Grade: 67.67
Completed Higher Secondary Certificate (HSC) with a score of 67.67%.
Shivaji Vidyalaya
Secondary School Certificate, General (SSC)
Grade: 60.40
Completed Secondary School Certificate (SSC) with a score of 60.40%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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