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Nikita Srivastava

@nikitasrivastava1

Insurance Operations Manager at Xceedance Consulting India Private Limited, managing a 24-person team and improving policy service quality.

India

Message

What I'm looking for

I'm seeking fully remote leadership opportunities in Insurance Operations and Service Delivery.

At Xceedance Consulting India Private Limited, I managed a 24-person team in policy service, overseeing hiring, training, and performance monitoring. I also maintained quality assurance protocols and streamlined processes to improve efficiency.

At AXA XL, a division of AXA, I supported policy lifecycles across APAC, EMEA, the US, and the UK. I transitioned processes including AUTO LOB and Policy Issuance to the India team, achieving and maintaining 100% accuracy scores.

Experience

Work history, roles, and key accomplishments

Manager Policy Service

Xceedance Consulting India Private Limited

Oct 2023 - Sep 2025 (1 year 11 months)

Managed a team of 24 employees, overseeing hiring, training, and monitoring. Maintained quality assurance protocols, streamlined processes for efficiency, managed budgets, liaised with HR, and handled client management.

Team Management Quality Assurance Process Optimization Budget Management HR Liaison Client Management

Consultant

AInsurCo Group

Jun 2022 - Jul 2023 (1 year 1 month)

Supported client MS Amlin in RMS catastrophe modelling version up gradation project, ensuring successful transfer of loss and exposure data. Performed sense checks, created business development reports, and supported change management for PPM decommissioning including SIT and UAT testing.

RMS Catastrophe Modelling Data Migration Sense Check Documentation SIT UAT Defect Tracking Change Management

Associate Consultant

AXA XL

Apr 2018 - May 2021 (3 years 1 month)

Managed stakeholders across APAC, EMEA, US, and UK, overseeing policy lifecycle. Handled team task allocation, SLA adherence, quality analysis, process enhancement, mentoring, and process transition.

Insurance Operations Policy Lifecycle Team Management SLA Management Quality Analysis Process Enhancement Documentation Mentorship Process Transition Stakeholder Management

Senior Process Specialist

AXA XL

Oct 2014 - Mar 2018 (3 years 5 months)

Managed daily task allocation, adhered to SLAs, performed quality analysis, and provided feedback. Analyzed process gaps, participated in CI initiatives, and acted as SPOC for US and EMEA regions.

Team Management SLA Management Quality Analysis Process Enhancement Documentation Mentorship Process Transition Stakeholder Management

Process Specialist

AXA XL

Apr 2013 - Sep 2014 (1 year 5 months)

Supported stakeholders by performing policy lifecycle processes including submissions, bound, endorsements, renewals, and declinature with high productivity. Adhered to SLAs and carried out quality checks.

Insurance Operations Policy Lifecycle SLA Management Quality Checks Productivity

Senior Analyst

American Express India

Oct 2012 - Dec 2012 (2 months)

Processed consumer credit card applications with complete analysis of data, verification inputs, and credit bureau inputs. Met KPIs and TAT for card approval, supported in-house verification, and initiated process improvements.

credit card processing Data Analysis Verification KPI Management Process Improvement Compliance

Analyst

American Express India

Sep 2011 - Sep 2012 (1 year)

Processed consumer credit card applications, carried out new account processes, filing, and tracking. Supported in-house verification, initiated process improvements, and adhered to underwriting standards.

credit card processing Data Analysis Verification Process Improvement Compliance