Upasana Punetha oli

I’m a results-driven insurance operations professional with 10+ years across the UAE and GCC insurance markets, focused on policy placement, insurer coordination, and reliable SLA/KPI delivery. I bring a practical, quality-first mindset to complex operational workflows, balancing speed with regulatory compliance.

In my current Senior Operations Analyst role, I lead policy placement operations across multiple insurers, ensuring accurate policy issuance and seamless client and stakeholder engagement. I act as the primary escalation point for insurer-related issues, driving prompt resolution while minimizing operational and client impact.

I continuously monitor SLAs and service consistency, achieving 90%+ SLA compliance and performance consistency while maintaining turnaround time standards. I review and validate policy documents, endorsements, member e-cards, and insurer communications, ensuring accuracy and adherence to UAE insurance regulatory requirements and internal documentation standards.

I also drive operational excellence through automation and process optimization, including end-to-end workflow management (verification, submission, and insurer follow-ups) and maintaining reporting via Salesforce dashboards. I conduct quality assurance checks, implement corrective actions, and support team capability through training and mentorship—earning recognition for resilience, dedication, and service excellence.