Open to opportunities

Ravi Hiremath

@ravihiremath

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Operations and enterprise sales leader blending SLA-driven IT support with consultative SaaS growth.

India

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What I'm looking for

I’m looking for a role where I can lead enterprise IT/SaaS growth and SLA-driven operations—building pipelines, mentoring teams, and partnering with technical groups to deliver measurable retention and revenue improvements in an execution-focused environment.

I’m an Associate Manager and operations leader with 15+ years across IT services, SaaS, web hosting, technical support, and business development for global clients. I drive revenue growth through enterprise sales, consultative selling, and strong client relationship management.

At UnifyCX, I led end-to-end business development and client relationships for IT services and website operations, coordinating cross-functional teams (technical support, QA, development, SEO, and operations) to ensure SLA adherence and delivery. I built and executed sales strategies, generated qualified leads via outbound and email campaigns, improved retention through account management and upselling, and used KPI-driven reporting to monitor pipelines and forecasting.

Earlier, I managed technical and website support as a Team Manager, owning SLA compliance, queue management, and escalation handling; I improved delivery stability by applying root-cause analysis. I also bring deep infrastructure and cybersecurity support experience from hosting migrations, Linux/email setup, and advanced WordPress troubleshooting—supported by MCSA and CCNA certifications, plus a proven track record of achieving 4.90/5 CSAT.

Experience

Work history, roles, and key accomplishments

Manager – Operations

UnifyCX

Feb 2024 - Nov 2025 (1 year 9 months)

Managed end-to-end business development and client relationship activities for IT services and website operations, improving client acquisition and revenue growth. Led cross-functional teams to ensure SLA adherence, monitored KPIs and sales pipeline metrics, and handled enterprise escalations and negotiations.

Enterprise Sales Business Development Account Management Client Relationship Management Sales Pipeline Team Leadership CRM Management

Technical & Website Support Team Manager

UnifyCX

Feb 2022 - Feb 2024 (2 years)

Managed sales for IT services, software solutions, and web hosting, building long-term client relationships and repeat business. Owned SLA compliance and queue management for website issues, leading escalations and root-cause analysis to reduce repeat problems and improve delivery stability.

IT Services Sales WordPress Support SEO Microsoft 365 Google Workspace SLA

Web Coach – Hosting & Website Operations

Glowtouch Technologies

Jul 2019 - Feb 2022 (2 years 7 months)

Trained teams on sales (acquisition, renewal, retention) and website hosting operations, including WordPress integration and troubleshooting workflows. Monitored service uptime and delivery pipelines, escalating risks to engineering while improving operational efficiency through SOP standardization and process enhancements.

Sales Enablement Service Uptime Monitoring Escalation Management

Senior Hosting & Infrastructure Admin

Diya System

Jan 2013 - Jul 2019 (6 years 6 months)

Led website migrations, hosting implementations, and server configuration for global clients, supporting Linux-based delivery infrastructure. Managed Apache, DNS, FTP, and email systems, handled VPS/cPanel/WHM operations, and achieved 4.90/5 CSAT through effective troubleshooting for WordPress, DNS, and downtime issues.

Linux Server Administration Apache DNS management FTP CPanel Customer Support (CSAT Improvement)

Cybersecurity Technical Support Executive

Diya System

Jan 2011 - Jan 2013 (2 years)

Provided technical support for domains, hosting, SSL, and CMS platforms including WordPress and Joomla. Resolved DNS, billing, configuration, and email setup issues, and supported website setup and customer service.

Domain & Hosting Support SSL DNS WordPress Support Joomla Support Billing Configuration Troubleshooting

Customer Support Executive

Diya System

Aug 2009 - Jan 2011 (1 year 5 months)

Handled customer queries and supported website/application installations, assisting with basic troubleshooting and platform upgrades. Helped ensure timely resolution of customer issues related to deployments and updates.

Customer Support Troubleshooting