sahil jindal

SJ

Looking for a job

sahil jindal

@sahiljindal1

I lead 24x7 managed IT service delivery, SLA governance, and global support operations.

What I'm looking for

I'm looking to lead global managed IT service delivery, strengthen SLA and incident governance, manage client portfolios, and drive service quality, retention, and operational growth.

At TechyBizz, I own end-to-end 24x7 managed IT service delivery across four international markets. I manage a 22-member cross-functional team, maintain SLA compliance above 95%, and lead P1/P2 incident escalations.

I've reduced repeat escalations by approximately 30% while governing MTTR, CSAT, availability, executive service reviews, and multi-account portfolios aligned to retention, renewals, and revenue growth.

Experience

Work history, roles, and key accomplishments

TE

Current

Operations & Service Delivery Manager

Current

TechyBizz

Jul 2022 - Present (4 years 3 months)

Own end-to-end 24x7 managed IT service delivery across 4 international markets, ensuring contractual SLA compliance and operational excellence. Manage a 22-member cross-functional team, maintaining SLA compliance above 95% and reducing repeat escalations by ~30%.

ITIL SLA Governance Major Incident Management MTTR 24x7 Production Support Account Management Client Governance Executive Reporting P&L management Contract Renewal KPI Dashboards Cross functional Leadership

EL

Assistant Team Lead

Elquench Pvt. Ltd.

Nov 2021 - Jun 2022 (7 months)

Led SLA-driven service operations team and managed escalations. Improved performance metrics through structured KPI governance.

SLA Management Escalation Management KPI Governance Team Leadership

SO

Subject Matter Expert

SoftIntels

Apr 2018 - Nov 2021 (3 years 7 months)

Managed international technical support and high-priority escalations. Delivered process training and documentation to improve service quality.

Technical Support Escalation Management Process Training Documentation

TL

Technical Sales Executive

Tech Cube IT Pvt. Ltd.

Jul 2017 - Mar 2018 (8 months)

Provided technical consultation and CRM-based client management.

Technical Consulting CRM Client Management

Education

Degrees, certifications, and relevant coursework

KU

Kurukshetra University

Bachelor of Technology, Electronics & Communication Engineering

Pursued a Bachelor of Technology in Electronics & Communication Engineering at Kurukshetra University.

Tech stack

Software and tools used professionally

Google Tag Manager

Google Analytics

React

JavaScript

Python

Java

Docker

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

190k+ INR

Social media

Job categories

Service Delivery Manager Operations Manager IT Service Manager Technical Support Manager Technical Sales Executive

Interested in hiring sahil?

You can contact sahil and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!