Open to opportunities

Yashasvi Subhrahmanya

@yashasvisubhrahmanya

I lead service desk operations, ITSM transformation, and customer support teams to improve SLAs, productivity, and customer experience.

India

Message

What I'm looking for

I'm looking to transition into a Manager role where I can drive strategic growth, operational excellence, process improvement, and high-quality customer and service delivery outcomes.

I've led Service Desk operations at DAZN India since 2020, mentoring specialized Service Desk, customer services, Clarizen, ScheduAll, and Jira/Atlassian support teams. I oversee project lifecycles from training and SLA/SOP design through launch, quality reviews, and blocker resolution.

I've automated new-starter onboarding and leaver offboarding, administered ServiceNow, GitHub, and Clarizen, and maintained global SLA adherence through productivity tracking. Earlier, I led registrar and technical support teams for Endurance International Group engagements, managing a 26-member squad and resolving complex web hosting and domain-registration escalations.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Team Lead

Current

DAZN Sports Media

Feb 2020 - Present (6 years 7 months)

Direct and mentor multiple specialized units including the core Service Desk, WTA Customer Services, Clarizen Support, ScheduAll Support, and JIRA/Atlassian Support teams. Oversee end-to-end Project Management lifecycles: Conception (initial trainings), Planning (SOPs/SLAs formulation), Execution (launch dates/testing), and Performance Control (quality reviews and blocker resolution). Architected

Current

Service Desk Team Leader

Current

DAZN India

Feb 2020 - Present (6 years 7 months)

ITSM & Tools: ServiceNow, JIRA Service Desk, Confluence, Halo ITSM, ZenDesk, Clarizen.
Operations: SLA & SOP Management, KPI/KRA Tracking, Process Improvement, Incident Management.
Leadership: Team Mentoring, Recruitment, Quality Management Systems (QMS), Training & Development.
Technical Support: SSO Implementation (Figma/Frame.io), License Management (Docker, JetBrains, Adobe), Domain Registrar

ServiceNow Jira Service Desk Zendesk SLA Management Quality Management SSO Implementation License Management Process Improvement Business Process Improvement Incident Management

Team Lead

Perform Progressive Sports Media

Jul 2013 - Feb 2020 (6 years 7 months)

Worked as Team Lead at Perform Progressive Sports Media.

IT Management Leadership Development Interpersonal Skills Customer Support Teamwork Web : Project Management Customer Experience Soft Skills Project Management Customer Retention Customer Loyalty Service Delivery Management Content Management Service Delivery Analytical Skills Learning Management Adobe Creative Suite IT Service Management

Registrar Team Lead

Endurance International Group

Oct 2009 - Jul 2013 (3 years 9 months)

Endurance International (USA) (https://www.enduranceinternational.com). Diya Systems has a project engagement with Endurance to provide Web and System Support to its customers. (Non-Voice).

IT Management Leadership Development Interpersonal Skills Web Content Writing Customer Support Customer Experience Soft Skills Customer Retention Customer Loyalty Content Management Analytical Skills Learning Management

Lead Manager

Diya Systems (Endurance International Group)

May 2007 - Jun 2013 (6 years 1 month)

Team Manager & Lead (2009–2013): Fast-tracked to leadership to provide elite business consulting for overseas clients. Managed a 26-member Registrar Squad, maintaining KPI/KRAs and establishing an innovative Quality Check System. Domain Registrar Specialist (2008–2009): Promoted to specialize in complex web hosting mechanics, efficiently resolving escalations related to domain registrations, expir

Registrar Specialist

diya system

May 2006 - Jun 2013 (7 years 1 month)

Endurance International (USA) (https://www.enduranceinternational.com). Diya Systems has a project engagement with Endurance to provide Web and System Support to its customers. (Non-Voice).