Anusha Rani
@anusharani1
I lead customer operations teams and resolve web hosting and domain support challenges at scale.
IndiaWhat I'm looking for
At Genpact supporting GoDaddy, I lead and mentor 15+ support professionals, improving customer operations through performance monitoring, coaching, KPI management, and process improvement.
I've progressed from Process Associate to Process Developer to Management Trainee, resolving DNS, SSL, web hosting, and server issues while achieving an NPS of 85%. Earlier at ICICI Bank, I supported phone banking customers and earned quality and client appreciation awards.
Experience
Work history, roles, and key accomplishments
Led and mentored a team of 15+ support professionals, driving performance improvements and high-quality customer experience. Oversaw daily operations, conducted coaching sessions, and ensured compliance with trust and safety standards.
Resolved client issues via CRM, including DNS updates and SSL configuration on Linux cPanel. Conducted root cause analysis and delivered customer support with an NPS of 85%.
Phone Banking Officer
ICICI Bank Ltd.
Jan 2017 - Mar 2019 (2 years 2 months)
Assisted customers with account and credit card queries via phone and email, meeting service targets. Informed clients about banking products to create cross-sell opportunities.
Education
Degrees, certifications, and relevant coursework
BhojReddy Engineering College
Bachelor of Technology, Computer Science Engineering
2012 - 2016
Pursued a Bachelor of Technology in Computer Science Engineering from 2012 to 2016.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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