Anand Mishra
@anandmishra3
I lead IT operations teams delivering cloud support and service excellence.
IndiaWhat I'm looking for
I've led IT operations and support teams across Enlyft Networks, Mindtree, Wipro BPO, and Patni Computer Systems, with 18+ years of experience delivering service excellence in high-pressure environments.
At Enlyft Networks, I directed a 30-member team to meet KPIs and client expectations. At Mindtree and Wipro, I managed teams of up to 65 engineers supporting Skype for Business, Exchange Online, SQL Server, migrations, and user support.
I've helped establish Developer Support and transition Lync Online operations, while mentoring engineers into leadership roles. My work includes process improvement, SLA adherence, performance management, customer onboarding, executive reporting, and ITIL-based incident, problem, and change management.
I'm also driving practical AI adoption through ChatGPT and internal tools for incident analysis, documentation, ServiceNow ticket handling, PowerShell generation, and recurring-issue troubleshooting.
Experience
Work history, roles, and key accomplishments
Group Head
Enlyft Networks Pvt. Ltd
Jun 2021 - Jun 2024 (3 years)
Directed operations of a 30-member team, ensuring service delivery, performance monitoring, and client satisfaction. Spearheaded process improvements and performance management.
Operations Manager
Mindtree Ltd
Apr 2020 - May 2021 (1 year 1 month)
Managed a 45-member team handling Skype for Business operations, ensuring SLA adherence and process optimization. Drove service excellence, reporting, and client relationship management.
Group Leader - Exchange Online
Wipro BPO
Oct 2015 - Apr 2020 (4 years 6 months)
Led a 65-member team managing Exchange Online operations, migrations, and user support. Ensured service delivery and performance monitoring.
Manager - SQL Server Support
Wipro BPO
Jan 2015 - Sep 2015 (8 months)
Directed 32 engineers supporting SQL Server and developer teams, driving issue resolution and technical coaching.
Team Lead - SQL Support
Wipro BPO
Oct 2014 - Jan 2015 (3 months)
Managed 15 engineers, ensuring seamless support for Microsoft SQL environments.
Assistant Manager
Patni Computer Systems
Jan 2007 - Dec 2009 (2 years 11 months)
Managed IT operations, support processes, and reporting.
Technical Lead
Wipro BPO
Feb 2004 - Dec 2006 (2 years 10 months)
Led technical support teams, trained new hires, and improved SLA compliance.
Hardware Engineer
Satcom Services
Apr 1999 - Jan 2004 (4 years 9 months)
Managed PC/network maintenance, Windows NT servers, and LAN administration.
Network Engineer
DataTech Systems
Apr 1998 - Mar 1999 (11 months)
Performed system maintenance, hardware repair, and networking support.
Education
Degrees, certifications, and relevant coursework
University Name
Bachelor of Arts, Arts
Bachelor of Arts degree completed.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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