Open to opportunities

Raveena Sharma

@raveenasharma

Customer Support Executive who blends sales, technical know-how, and leadership to deliver exceptional customer experiences.

India

Message

What I'm looking for

I’m looking to join Teleperformance where I can combine customer support with sales and leadership, deliver exceptional customer experiences in a fast-paced environment, and take on responsible ownership with clear opportunities to grow.

I’m excited to apply for the Customer Support Executive position at Teleperformance, bringing a results-driven, customer-focused approach shaped by sales, customer service, and management experience. Across fast-paced environments, I’ve consistently delivered strong communication, problem-solving, and leadership outcomes.

My background includes Export Sales Manager roles where I managed export sales operations, developed and executed sales strategies, and expanded customer bases and product offerings. I’ve also built strong client relationships through guidance and support, including immigration-process counseling and high customer satisfaction.

As a Branch Manager, I led branch operations across sales, customer service, and administrative functions, developing and implementing business strategies that drove revenue growth and improved customer satisfaction. I’m drawn to Teleperformance’s commitment to customer support, and I’m ready to leverage my skills to deliver exceptional customer experiences while continuing to grow.

Experience

Work history, roles, and key accomplishments

Branch Manager

CEIS Competition Education & Immigration Services Pvt. Ltd.

Jan 2020 - Jan 2024 (4 years)

Managed branch operations, overseeing sales, customer service, and administrative functions. Developed and implemented business strategies to improve revenue and customer satisfaction.

Sales Management Branch Operations Management Customer service management Administrative Management Business Strategy Revenue Growth Customer Satisfaction Leadership

Visa Counsellor

Pinnacle Education and Immigration Pvt. Ltd.

Jan 2016 - Jan 2020 (4 years)

Provided guidance to clients on immigration processes and procedures. Built and maintained client relationships to support high customer satisfaction.

Communication Skills Customer Satisfaction Problem Solving Customer Relationship Management

Export Sales Manager

Pilot Sports Company

Jan 2014 - Dec 2014 (11 months)

Managed export sales operations, driving revenue growth and expanding the customer base. Developed and executed sales strategies to increase sales.

Export Sales Sales Operations Revenue Growth Sales Strategy Customer Satisfaction Business Development

Export Sales Manager

New Madan Agencies and Distributors

Jan 2015 - Present (11 years 8 months)

Led the export sales team to achieve sales targets and improve customer satisfaction. Identified new business opportunities to expand product offerings.

Export Sales Sales Leadership Sales Targets Customer Satisfaction Business Development