Open to opportunities

Ratri Soedomo

@ratrisoedomo

Message

I streamline executive operations, coordinate cross-functional projects, and improve client and customer experiences.

United States

Message

What I'm looking for

I'm looking for an operations-focused role where I can support leaders, coordinate complex cross-functional work, improve processes, and deliver strong client or customer experiences.

At Cell Signaling Technology, I manage executive and senior leadership calendars, coordinate high-level meetings and events, and optimize departmental resources to support organizational priorities.

Previously, I supervised and mentored clerical professionals at North Shore Physicians Group while advancing Lean process improvement, workflow optimization, and systemwide EMR adoption.

I bring a foundation in high-volume customer service, financial operations, confidential information management, and reliable cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Current

Admin Assistant

Current

Cell Signaling Technology

Jan 2023 - Present (3 years 8 months)

Managed complex executive and senior leadership calendars, coordinated high-level meetings and events, optimized departmental event budgets, and partnered with Quality Teams to enhance customer complaint processes and support data-driven decision-making.

Microsoft Office Google Workspace Industry Specific Software Project Planning Coordination and Execution Operational Excellence Process Improvement Strategic Resource Management Adaptive Problem Solving

Supervisor

North Shore Physicians Group

Jan 2016 - Dec 2023 (7 years 11 months)

Supervised and mentored a team of clerical professionals in a high-volume medical practice, supported enterprise-wide process improvement initiatives through Lean methodologies, and led training and adoption efforts during a systemwide EMR implementation.

Lean Methodology Data Analysis Workflow Optimization Standard Work Implementation EMR Implementations Team Leadership Mentorship Process Improvement

Customer Service Representative

OnBrand24

Jan 2012 - Dec 2016 (4 years 11 months)

Provided customer support for a high-volume inbound contact center, managing 500+ daily interactions and achieving weekly and monthly sales objectives while delivering tailored solutions that enhanced satisfaction and retention.

Customer Service Sales Support Order Fulfilment Logistics Support Communication Skills Problem Solving

Teller

Eastern Bank

Jan 2006 - Dec 2012 (6 years 11 months)

Managed high-volume financial transactions with accuracy and attention to detail, ensured compliance with federal and state regulations, and established and exceeded weekly account sales goals through consultative customer engagement.

Financial Transactions Compliance Customer Engagement Sales Attention To Detail