rasquel dunn
@rasqueldunn
Dedicated customer service and B2B sales professional focused on stress-free, satisfying customer experiences.
What I'm looking for
I’m a dedicated, enthusiastic professional seeking a permanent position where I can make a lasting impression. I see customer service as the experience that feels personable, stress free, and satisfying—every time.
In my roles as a Client Support, Sales Representative and Customer Service/Internet Specialist, I helped qualified clients with promotional offers, updated billing cycles, processed card member payments, and supported customer retention. At Lakeview Auto Sales, I assisted over 300 clients daily, quickly solving customer challenges for preowned or new car sales while maintaining quality control and satisfaction records.
For nearly a decade, as a Coordinator Assistant at Assists Card Corp, I supported members traveling overseas who purchased travel insurance policies. I requested medical notes such as MRI and EEG results, updated members on their claims process, and advised them on their policies and reimbursement needs.
Experience
Work history, roles, and key accomplishments
Coordinator Assistant
Assist Card Corp
Jan 2013 - Jan 2022 (9 years)
Assisted members traveling overseas who purchased travel insurance policies, including requesting medical notes (e.g., MRI, EEG results) for reimbursement claims. Updated and guided members through the claims process and policy information.
Internet Customer Service Specialist
Lakeview Auto Sales
Jan 2008 - Jan 2013 (5 years)
Assisted 300+ clients daily with promotional and existing vehicle offers, and quickly resolved customer challenges for preowned or new car sales. Maintained quality control/customer satisfaction records and continually improved customer service approaches.
Client Support & Sales Rep
American Express Business To Business
Jan 2005 - Jan 2008 (3 years)
Supported pre-qualified Amex clients daily with promotional offers, and updated billing cycles and processed card member payments. Assisted retention clients to ensure quality assurance and commitments were secured.
Education
Degrees, certifications, and relevant coursework
Queens Borough Community College
Associate's degree, Business Management
2002 - 2006
Earned an Associate's degree in Business Management at Queens Borough Community College from 2002 to 2006.
Availability
Location
Authorized to work in
Job categories
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