Greshma George
@greshmageorge
Senior operations specialist driving process optimization, cross-functional programs and measurable business outcomes.
IndiaWhat I'm looking for
I am a senior operations specialist with broad experience across administration, customer service, visa services and recruitment, delivering measurable improvements in efficiency and outcomes.
At Aditya Education Academy I streamlined administrative operations, transformed 90% of prospective inquiries into enrolments and increased departmental efficiency by fifteen percent while maintaining meticulous financial records.
I led end-to-end immigration and relocation services for PWG Group, coordinating visa applications, interview logistics and initial integration support for international hires across Europe and Canada.
Earlier roles in recruitment and high-volume phone banking refined my full-cycle hiring, compliance, client-service and escalation-management skills, enabling me to deliver reliable, high-quality operational support in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Administration Officer
Aditya Education Academy
May 2018 - Jan 2025 (6 years 8 months)
Streamlined administrative operations, implemented record-keeping and expense reporting systems, and improved departmental efficiency by 15%; converted 90% of prospective inquiries into enrollments.
VISA Services Specialist
PWG Group
Jan 2022 - Apr 2022 (3 months)
Led end-to-end immigration and visa services for candidates targeting Europe and Canada, optimizing documentation, interview logistics and relocation support to accelerate onboarding and settlement.
Recruitment Officer
Canary Consultants
Jan 2007 - Apr 2007 (3 months)
Executed full-cycle recruitment, collaborated with hiring managers to define needs, and filled 8 critical roles while ensuring 100% compliance of recruitment documentation.
Sr Customer Service Officer
Ma Foi Consultants UTI
Jan 2005 - Dec 2006 (1 year 11 months)
Delivered high-quality phone banking support, maintained 100% compliance with operational standards, and reduced reliance on Tier 2 by providing technical internet banking assistance.
Phone Banking Specialist
Reliance Infostreams
Jan 2003 - Dec 2004 (1 year 11 months)
Managed high-volume U.S. operations queues, resolved complex banking inquiries to maximize first-call resolution and enforced SOPs to maintain regulatory compliance.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mumbai
Master of Arts, English Literature
Activities and societies: Literature; Environmental conservation; Art; Yoga; Travel
Completed a Master of Arts in English Literature focusing on critical analysis and communication.
University of Cambridge (CELTA)
CELTA, Teaching English as a Second Language
Achieved CELTA certification focusing on modern language teaching methodologies and practical classroom delivery.
UMUniversity of Mumbai
Bachelor of Commerce, Commerce
Activities and societies: Literature; Environmental conservation; Art; Yoga; Travel
Completed a Bachelor of Commerce establishing core competencies in business and financial principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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