Rashi Manchanda
@rashimanchanda
Customer-obsessed Operations Professional resolving complex logistics and payment issues with speed, empathy, and CRM expertise.
What I'm looking for
I’m a customer-obsessed Operations Professional with 4+ years of experience in high-volume B2B and B2C environments. I’m known for resolving complex logistics and payment issues with “unreasonable speed and empathy,” while maintaining “uncomfortably high service standards.” I navigate CRM tools like Zendesk and Salesforce to investigate cases and deliver long-term solutions.
In my roles, I’ve owned issue resolution as a primary point of contact, managed invoicing & billing cycles with high accuracy, and streamlined administrative workflows with internal legal and finance teams. I also drive process improvement—building a MasterLogistics Engine that reduced fulfillment delays by 40%—and improve guest experience by using data-driven scheduling tweaks to cut room not ready complaints by 40%.
Experience
Work history, roles, and key accomplishments
Administrative & Client Ops
Shardul Amarchand Mangaldas & Co
May 2026 - Present (1 month)
Managed B2B administrative and client operations, facilitating high-stakes correspondence with strict confidentiality. Handled complex billing workflows and coordinated with legal and finance to streamline turnaround times for client requests.
Operations
InEx Travel
Mar 2025 - Dec 2025 (9 months)
Served as the primary B2B point of contact for workplace partners, resolving shift-logistics and payment discrepancies in real time. Identified vendor turnaround delays and implemented a Master Logistics Engine that reduced fulfillment delays by 40%.
Provided empathetic, real-time support in a high-volume transport marketplace, managing voice and in-person correspondence with urgency. Delivered reliable customer assistance by investigating issues and maintaining operational responsiveness under pressure.
Guest Operations Coordinator
Silver Creek Lodge
Mar 2022 - Jan 2024 (1 year 10 months)
Managed complex international booking and billing workflows for business travelers with a 0% error rate in high-pressure situations. Resolved guest case issues using internal portals and CRM tools and reduced room-not-ready complaints by 40% through data-driven scheduling tweaks.
Education
Degrees, certifications, and relevant coursework
IHM Dehradun
Bachelor's degree, Hospitality and Hotel Administration
Bachelor's degree focused on hospitality and hotel administration.
Algonquin College
Diploma, Outdoor Adventure
Diploma in Outdoor Adventure from Algonquin College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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