Open to opportunities

Rashi Manchanda

@rashimanchanda

Customer-obsessed Operations Professional resolving complex logistics and payment issues with speed, empathy, and CRM expertise.

India

Message

What I'm looking for

I’m looking for a remote-first, fast-paced startup role where I can own B2B support and operations, resolve logistics/payment issues quickly, and drive process improvements with high accountability and empathy.

I’m a customer-obsessed Operations Professional with 4+ years of experience in high-volume B2B and B2C environments. I’m known for resolving complex logistics and payment issues with “unreasonable speed and empathy,” while maintaining “uncomfortably high service standards.” I navigate CRM tools like Zendesk and Salesforce to investigate cases and deliver long-term solutions.

In my roles, I’ve owned issue resolution as a primary point of contact, managed invoicing & billing cycles with high accuracy, and streamlined administrative workflows with internal legal and finance teams. I also drive process improvement—building a MasterLogistics Engine that reduced fulfillment delays by 40%—and improve guest experience by using data-driven scheduling tweaks to cut room not ready complaints by 40%.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Client Ops

Current

Shardul Amarchand Mangaldas & Co

May 2026 - Present (1 month)

Managed B2B administrative and client operations, facilitating high-stakes correspondence with strict confidentiality. Handled complex billing workflows and coordinated with legal and finance to streamline turnaround times for client requests.

Client Operations Billing Stakeholder Management Case Investigation Process Coordination Documentation Confidentiality

Operations

InEx Travel

Mar 2025 - Dec 2025 (9 months)

Served as the primary B2B point of contact for workplace partners, resolving shift-logistics and payment discrepancies in real time. Identified vendor turnaround delays and implemented a Master Logistics Engine that reduced fulfillment delays by 40%.

Operations B2B Customer Support Logistics Coordination Vendor Management Process Improvement

Customer Service Attendant

BC Ferries

Apr 2024 - Feb 2025 (10 months)

Provided empathetic, real-time support in a high-volume transport marketplace, managing voice and in-person correspondence with urgency. Delivered reliable customer assistance by investigating issues and maintaining operational responsiveness under pressure.

Customer Service High Volume Management Troubleshooting Case Investigation Documentation

Guest Operations Coordinator

Silver Creek Lodge

Mar 2022 - Jan 2024 (1 year 10 months)

Managed complex international booking and billing workflows for business travelers with a 0% error rate in high-pressure situations. Resolved guest case issues using internal portals and CRM tools and reduced room-not-ready complaints by 40% through data-driven scheduling tweaks.

GUEST OPERATIONS CRM Case Investigation Troubleshooting Customer Advocacy Documentation