RaShe Rice

I am a resourceful and results-driven customer support professional with extensive experience in high-volume, fast-paced environments. My career has been dedicated to resolving complex issues, enhancing customer satisfaction, and delivering efficient support solutions. I take pride in my proven ability to maintain compliance, streamline processes, and exceed performance metrics, all while transforming challenges into resolutions.

Throughout my professional journey, I have honed my skills in various roles, including as a Health Insurance Specialist at McKesson-Remx and a Provider Care Rep at UnitedHealth Group. In these positions, I have demonstrated my ability to accurately process prior authorization requests, maintain HIPAA compliance, and provide exceptional tech support to healthcare providers. My commitment to excellence is reflected in my strong interpersonal skills and my dedication to providing white-glove service to every customer interaction.

With a solid foundation in CRM systems like Zendesk and Salesforce, along with technical proficiency in Microsoft Office tools, I am well-equipped to tackle any customer support challenge. I am eager to bring my expertise to a dynamic team where I can continue to grow and contribute to enhancing customer experiences.