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Theodore Migdal

@theodoremigdal

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I am an experienced IT generalist specializing in support, infrastructure, and systems administration.

United States

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What I'm looking for

Over two decades of experience, I've excelled as an IT generalist, bridging the gap between people and technology. I streamline processes, solve complex problems, and am a proven asset in technical support, infrastructure, and team mentorship. I am a lifelong learner, dedicated to ensuring technology serves people, not the other way around.

I am a seasoned IT professional with over 20 years providing Tier 1–3 support, system administration, and infrastructure troubleshooting. I administer Active Directory, Azure AD, and Windows Server environments and have deep experience with enterprise applications and virtualization.

I have led large-scale desktop/laptop migrations across North America during divestment and acquisition events, supported Microsoft Premier clients, and implemented eDiscovery solutions at scale. I consistently receive recognition for customer service excellence and have contributed to process improvements and documentation that enhance operational efficiency.

I mentor junior staff, participate in hiring and training, and collaborate across teams to meet tight deadlines and ensure smooth operations. I am seeking a Service Desk Analyst role where I can apply my hands-on troubleshooting, infrastructure management, and mentorship abilities to improve support outcomes and system reliability.