Over two decades of experience, I've excelled as an IT generalist, bridging the gap between people and technology. I streamline processes, solve complex problems, and am a proven asset in technical support, infrastructure, and team mentorship. I am a lifelong learner, dedicated to ensuring technology serves people, not the other way around.
TMLooking for a job
Theodore Migdal
@theodoremigdal
I am an experienced IT generalist specializing in support, infrastructure, and systems administration.
United StatesWhat I'm looking for
I am a seasoned IT professional with over 20 years providing Tier 1–3 support, system administration, and infrastructure troubleshooting. I administer Active Directory, Azure AD, and Windows Server environments and have deep experience with enterprise applications and virtualization.
I have led large-scale desktop/laptop migrations across North America during divestment and acquisition events, supported Microsoft Premier clients, and implemented eDiscovery solutions at scale. I consistently receive recognition for customer service excellence and have contributed to process improvements and documentation that enhance operational efficiency.
I mentor junior staff, participate in hiring and training, and collaborate across teams to meet tight deadlines and ensure smooth operations. I am seeking a Service Desk Analyst role where I can apply my hands-on troubleshooting, infrastructure management, and mentorship abilities to improve support outcomes and system reliability.
Experience
Work history, roles, and key accomplishments
TRTech Support Specialist
Trelleborg
Apr 2023 - Apr 2025 (2 years)
Everything from front line customer service, to heavy technical project implementation...
MIProvided Tier III support for Microsoft Premier clients, resolving complex Skype for Business and Teams issues and improving escalation outcomes. Mentored team members and contributed to process improvements for high-severity incidents.
MIProvided Tier III support to Microsoft Premier clients, resolving complex Skype for Business and Teams issues and improving incident resolution and client satisfaction. Mentored team members and collaborated on cross-functional escalations to deliver timely solutions.
Education
Degrees, certifications, and relevant coursework
CSColonial High School
General Education Diploma, General Education
Earned a General Education Diploma from Colonial High School in Orlando, FL.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
75k-125k USD
Social media
Job categories
Skills
Windows ServerActive DirectoryAzure ADGroup PolicyDNSDHCPTCP IPSubnettingVPNVMWareVirtualizationSystem ConfigurationIdentity Lifecycle ManagementTechnical TroubleshootingTechnical SupportCyberArk DeploymentNuix DiscoverSkype For BusinessSecurity Best PracticesPatch ManagementDocumentationChange ManagementMentorshipWindowsFayeSkypeGmailAIAI ToolsAI TrainingAI TechnologiesAI EngineeringAI GenAI ServicesAI SystemsAI TechnologySoftwareTEAMS For BusinessTraining DeliveryMentoring
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